Are you looking for an alternative to Zendesk? Are you in the market for a help desk and unsure if Zendesk is the right choice for your company? Or are you looking to switch?
You’ve come to the right place.
We want to make the decision as simple as possible, so we’ve put together some info that’ll help you decide if Keeping™ is for you and compare our customer support tool to Zendesk, including features, customer experiences, pricing etc.
Zendesk vs Keeping™
– You can keep using your current mailbox
Your customers already email you and you should not be forced to migrate your support channel to an external help desk such as Zendesk.
Keeping™ adds help desk functionalities you need directly inside your current mailbox. It’s a customer support tool that integrates within Gmail/Google Apps.
It essentially turns any Gmail/Google Apps account into a shared mailbox built for teams. It allows your team to manage customers support more efficiently directly from their current email accounts without having to use an external help desk.
– Your data is never held ‘hostage’
Unlike Zendesk, Keeping™ doesn’t lock you into being forced to using its service if you want access past data and messages.
With Keeping™ the conversations you have with your customers always remain inside your current email accounts. If you ever decide to stop using our service, you’ll never loose any single email ever exchanged.
Zendesk on the other hand ‘holds your data hostage’ and past conversations are not easily exportable.
– Keeping™ is easier to use than Zendesk
Zendesk offers a myriad of features and options which may suit large enterprise clients but for the majority of businesses these features are actually useless.
they add complexity when training new staff and can become a nightmare when you setup your account.
Because Keeping™ works inside the same Gmail interface you love there is no tough learning curve and no need to spend time training your team.
Everything you love about Gmail continues to work: search, filters, contacts etc.
– It’s invisible to your customers
When your customers receive a response from Zendesk, they ‘really’ know that it comes from Zendesk. Not only there is Zendesk branding all over the place but meaningless case numbers are used.
Customer service is about making your customers feel listened to and building lasting relationships in the process. Responding to support emails should feel like a casual communication between two people who are acquainted with one another, not a robot auto-answering emails
With Keeping™ what is received by your customers are plain looking emails with no case number or help desk jargon.
– It’s cheaper than Zendesk
Keeping™ costs a fraction of what Zendesk costs. We are better priced for companies of all sizes. On average our customers save over 800$ per year.
Be aware that the free plan Zendesk offers is designed to lure you into using the system and getting locked-in. When you are forced to upgrade you will be surprise how expensive your free plan becomes.
At Keeping™ we have a straightforward and affordable pricing with an Unlimited plan which is capped so that you can grow without having to worry about additional costs as you start adding agents and mailboxes.
– We help of all of our customers
Unlike Zendesk we don’t discriminate who we assist. We offer the same priority support to all of our customers irrespective if they are on our cheaper or more expensive plan.
Our team is always just an email away and we are happy to jump on a call to help you resolve any issue you have.
Here are some testimonials from current customers.
Keeping™ has helped us improve response time. Everything works within the Gmail interface and their support team has been fantastic.
Keeping™ addresses the frustrations we had with Google groups and allows us to manage customer email simply and effectively. The support is great too!
Keeping™ is simple and integrates perfectly with Gmail. We use it to organize our customer and photographer support across five offices in four time zones.
We were looking for a system that my team could work from in one pane and Keeping™ was the only one that offered seamless functionality within Google Apps.
We’d love to have you onboard!
Why don’t you take Keeping™ for a spin and see for yourself how we can help you manage customer support more efficiently. Sign up for free now. No credit card is required!