Are you searching for a different option to open source helpdesks? Are you in need of a help desk and uncertain if going open source is the way to go?
You are in the right place. We need to settle on the choice as simple as we could, so we’ve assembled some information that will assist you in deciding if Keeping™ is for you.
We help you compare Keeping™ to alternatives by assessing customer experience, features, reviews, pricing and so on.
Keeping™ as a better alternative to open source helpdesks
– You can continue using your current mailbox
Your clients already have your email address so you don’t have to change your support channels to another help desk, even an open source one.
Keeping™ adds helpdesk functionalities you will be need to offer stellar customer support, directly inside your current inbox.
Keeping™ basically turns any Gmail/GSuite account into a common shared mailbox designed for a team. It lets your group oversee customers support their present email accounts without using an external software.
– No lock-in
Unlike open sourced helpdesk, Keeping™ doesn’t forces its users into using its service if you need to access past information and messages.
With Keeping™ , conversations discussed with your clients dependably stay inside your present email accounts. In any way that you ever choose to stop utilizing our service, you’ll by no means loose any previous email ever sent or receive .
– Keeping™ is easier to use that most open source helpdesks
The majority of open source help desks offer too many features and options which might suit bigger businesses but for the majority of companies these features are not needed.
Furthermore, setting up an open source help desk requires quite a bit of technical know how and time.
With Keeping™, everything you like about Gmail keeps on working: filters, contacts, search… and no complex setup is required.
– Better and cheaper than open source alterntives
Open source help desks may be free however you still need to pay if you want to the solution to be hosted or supported.
Keeping™ is not free but costs a fraction of what hosted and supported open source alternatives cost.
At Keeping™ we have a straightforward and affordable pricing with an Unlimited plan which is capped so that you can grow without having to worry about additional costs as you start adding agents and mailboxes.
– We help of all of our customers
Keeping™ customer support doesn’t discriminate when it comes to support. Unlike open source options, we offer the same level of support to all of customers and users, directly and not via a forum.
Here are some testimonials from current customers.
Keeping™ has helped us improve response time. Everything works within the Gmail interface and their support team has been fantastic.
Keeping™ addresses the frustrations we had with Google groups and allows us to manage customer email simply and effectively. The support is great too!
Keeping™ is simple and integrates perfectly with Gmail. We use it to organize our customer and photographer support across five offices in four time zones.
We were looking for a system that my team could work from in one pane and Keeping™ was the only one that offered seamless functionality within Google Apps.
We’d love to have you onboard!
Why don’t you take Keeping™ for a spin and see for yourself how we can help you manage customer support more efficiently. Sign up for free now. No credit card is required!