Are you looking for an alternative to Front? Are you in the market for a shared inbox solution and unsure if Front is the right app for your company? Or are you looking to switch?
You’ve come to the right place.
We want to make the decision as simple as possible, so we’ve put together some info that’ll help you decide if Keeping™ is for you and compare our customer support tool to Front, including features, customer experiences, pricing etc.
Freshdesk vs Keeping™, which alternative is better suited for you.
– You can keep using your current mailbox
Your customers already email you and you should not be forced to migrate your support channel to an external help desk such as Front.
Keeping™ adds help desk functionalities you need directly inside your current mailbox. It’s a customer support tool that integrates within Gmail/Google Apps.
It essentially turns any Gmail/Google Apps account into a shared mailbox built for teams. It allows your team to manage customers support more efficiently directly from their current email accounts without having to use an external help desk.
– Your data is never held ‘hostage’
Unlike Front, Keeping™ doesn’t lock you into being forced to using its service if you want access past data and messages.
With Keeping™ the conversations you have with your customers always remain inside your current email accounts. If you ever decide to stop using our service, you’ll never loose any single email ever exchanged.
Front on the other hand ‘holds your data hostage’ and past conversations are not easily exportable.
– Keeping™ is easier to use than Front
Front offers myriad of features and options which may suit large enterprise clients but for the majority of businesses these features are actually useless.
These features add complexity when training new staff and can become a nightmare when you setup your account.
Because Keeping™ works inside the same Gmail interface you love there is no tough learning curve and no need to spend time training your team.
Everything you love about Gmail continues to work: search, filters, contacts etc.
– It’s cheaper than Front
Keeping™ costs a fraction of what Front costs. We are better priced for companies of all sizes. On average our customers save over 800$ per year.
At Keeping™ we have a straightforward and affordable pricing with an Unlimited plan which is capped so that you can grow without having to worry about additional costs as you start adding agents and mailboxes.
– We help of all of our customers
Unlike Freshdesk we don’t discriminate who we assist. We offer the same priority support to all of our customers irrespective if they are on our cheaper or more expensive plan.
Our team is always just an email away and we are happy to jump on a call to help you resolve any issue you have.
Here are some testimonials from current customers.
Keeping™ has helped us improve response time. Everything works within the Gmail interface and their support team has been fantastic.
Keeping™ addresses the frustrations we had with Google groups and allows us to manage customer email simply and effectively. The support is great too!
Keeping™ is simple and integrates perfectly with Gmail. We use it to organize our customer and photographer support across five offices in four time zones.
We were looking for a system that my team could work from in one pane and Keeping™ was the only one that offered seamless functionality within Google Apps.
We’d love to have you onboard!
Why don’t you take Keeping™ for a spin and see for yourself how we can help you manage customer support more efficiently. Sign up for free now. No credit card is required!