Every company and organization should be very clear on the meaning of “customer satisfaction”, simply because it’s paramount to the success of any bus...
The definition of “Customer Service” is the act of taking care of your customers’ needs: this is done by providing high-quality, professional, and hel...
What is customer support? Customer support is a set of policies determined by management on how all levels of staff should interact with their custome...
The difference between upselling and cross-selling There’s a marked difference between upselling and cross-selling, in that up-selling is a technique ...
In today’s world we use various communication tools and devices, with email being the most used communication tool globally. But no-one has ever been ...
How to turn customer service into your secret weapon!
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