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Workplace9 months ago

Proper Email Etiquette For Excellent Customer Service

In today’s world we use various communication tools and devices, with email being the most used communication tool globally. But no-one has ever been ...

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Workplace9 months ago

How To Hire The Right Support Agent For Your Small Business

Hiring the right customer support agent is never an easy task for any business, but it’s even more difficult for small-to-medium sized businesses (SMB...

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Workplace10 months ago

9 Customer Service Tips for Busy Teams

Did you know that it costs five times more to win a new customer than it does to retain a current one? Unfortunately, customers are definitely not loy...

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Workplace2 years ago

Stop Treating Customers Like Prisoners

Have you ever had the unpleasant experience of sending an email to a company and then receiving an instant response in which you have been assigned a ...

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