What is customer support? Customer support is a set of policies determined by management on how all levels of staff should interact with their custome...
The difference between upselling and cross-selling There’s a marked difference between upselling and cross-selling, in that up-selling is a technique ...
Hiring the right customer support agent is never an easy task for any business, but it’s even more difficult for small-to-medium sized businesses (SMB...
In today’s world we use various communication tools and devices, with email being the most used communication tool globally. But no-one has ever been ...
Have you ever had the unpleasant experience of sending an email to a company and then receiving an instant response in which you have been assigned a ...
Keeping is the fastest, simplest way to manage customer support, right inside Gmail.
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