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The Best Canned Response Chrome Extension for Gmail

Keeping Staff | November 18th, 2021

Does your support team constantly receive the same questions over and over again from customers? If so, it’s time to install the Keeping canned response Chrome extension for Gmail.

Stop manually typing out the answers to these frequently asked questions. Keeping allows you to save time by inserting a predefined answer into your email response. Even better, these response templates are automatically shared across your whole team so everyone can use them.

How Does Keeping’s Canned Replies Extension Work?

Using Keeping’s canned replies extension is easy. Here’s what to do:

  1. Sign up for Keeping and download the Keeping toolbar from the Google Chrome extension store.
  2. Open a customer support email and click on “reply” to send a response.
  3. Click on the lightning bolt icon to access all of your saved canned responses. It’s important to note that this lightning bolt icon will automatically turn yellow if Keeping detects that there is an appropriate canned response for the customer request you are responding to.
  4. Select the canned response that best answers the customer’s question.

That’s all it takes to insert a canned response into an email.

Insert Canned Response

Your Help Desk Responses Are Automatically Shared With Your Team

Tackling customer support requests is a team effort. That’s why Keeping automatically shares your canned help desk responses with everyone else on your team. You won’t need to click “share” or manually send your response templates to your team--let Keeping do the work.

The canned responses feature offered by Keeping allows you to provide more responsive, efficient customer support. Because the templates are shared with everyone, Keeping helps you ensure your messaging remains consistent across your team.

Canned responses are another example of how Keeping turns Gmail into a powerful customer support tool.

Use Keeping’s Canned Responses on your Phone to Reply On the Go

You don’t need to be on a desktop computer to use Keeping. You can access all of Keeping’s features, including the canned responses, in Keeping's mobile friendly web app, so your customer support team can respond to requests from any device.

Keeping on iPhone

More Than Just A Chrome Extension for Canned Responses: See What Else Keeping Can Do

Keeping is the best Chrome extension for canned responses, but that’s not all it has to offer. Keeping turns Gmail into a help desk so your team can provide fast and efficient support directly from their Gmail inbox. 

Keeping is designed with all of the features you need to manage your customer support efforts, including:

  • Task Assignment: Keeping automatically turns every customer support request into a help desk ticket that can be assigned to other members of your team. 
  • Status Updates: Don’t let another customer support request fall through the cracks. Keep track of everything on your team’s plate using the Open, Closed, and Pending task statuses.
  • Shared Notes: Follow up on a pending task, provide background information on a customer request, or escalate a support issue using Keeping’s shared notes feature.
  • Response Templates: Save time by inserting premade responses to frequently asked questions into emails with just one click of the mouse.
  • Collision Detection: Never waste your time working on a task that someone else is already handling. Keeping will provide transparency into what your team is working on so you don’t duplicate someone else’s efforts.
  • Automation: Use “if/then” logic to automate manual, time-consuming tasks such as assigning new customer support requests to team members, prioritizing tasks, and removing spam from your support inbox.
  • Reporting: Get access to important metrics such as the number of incoming requests and average first response time.
  • Third Party Integrations: Connect your Gmail inbox to all of the tools you need to efficiently respond to customer support requests, including Shopify, Slack, Google Sheets, and more.

Woman Thinking

Why Should You Choose Keeping’s Canned Response Chrome Extension?

  1. Your customers won’t know you’re using Keeping. Your customers won’t see any weird help desk jargon such as “case ID” or “reply above this line.” The fact that you’re using Keeping to manage your customer support requests will be our little secret.
  2. Keeping works directly within Gmail. The last thing your customer support team needs is another inbox to manage. That’s why Keeping was designed to work directly within Gmail. You won’t need to open another program or window on your computer to access Keeping’s features--everything will be available within your Gmail inbox.
  3. We will never hold your data hostage. Some help desks hold onto your data if you choose to stop using their services. But that’s not something you need to worry about when you sign up for Keeping. Your emails will always remain in your email accounts regardless of whether you are using our services or not.

Still Have Questions?

Are you still trying to decide if you should install the Keeping canned response Chrome extension? Let us help you with this important decision. Our support team is available to answer any questions you may have about Keeping. Drop us a line at support@keeping.com.

Try Our Canned Replies Extension for Free

We’re confident that Keeping is the best canned replies extension for Gmail. But you don’t need to take our word for it. See for yourself by starting your free trial of Keeping today. No credit card is required to sign up.

How does Keeping work?

During the signup process, you will need to forward the email from your team’s shared account to Keeping. Then, Keeping will automatically start forwarding copies of every email sent to this shared account to each team member’s inbox. These forwarded emails will be kept in a folder labeled “Help Desk,” which will be located directly underneath your Drafts folder. Storing these emails in a different folder allows you to separate customer support requests from the rest of your workload.

After signing up, install the Keeping toolbar extension from the Google Chrome store. This toolbar will give you access to all of Keeping’s features, including the ability to assign tasks, change the status of tasks, and share canned responses with your team. The best part? All of these features will be available directly within your Gmail inbox.

Do I need a Gmail account to use Keeping?

Yes, Keeping works exclusively with Gmail and requires a Gmail account to work.

Does Keeping store my Gmail password?

No, Keeping does not store your Gmail password. You will need to provide your Gmail password during the sign up process. However, Keeping uses something called OAuth, which allows us to connect to Google’s servers without seeing or storing your password.

What are canned responses in Google?

The term “canned response” refers to a pre-written email. Canned responses are typically used to answer frequently asked questions.

For example, if your customers frequently email your support team asking about your return policy, you may want to create a canned response that outlines the terms of this policy. This way, your team won’t need to manually type out the same response every time someone asks this question.

Is there a Google Chrome extension for canned responses?

Yes. You can access all of Keeping’s features, including the shared templates, through the Keeping toolbar, which is an extension available in the Google Chrome store. Once you install this toolbar, you will be able to access all of Keeping’s features from your Gmail inbox.