Does your support team constantly receive the same questions over and over again from customers? If so, it’s time to install the Keeping canned response Chrome extension for Gmail.
Stop manually typing out the answers to these frequently asked questions. Keeping allows you to save time by inserting a predefined answer into your email response. Even better, these response templates are automatically shared across your whole team so everyone can use them.
Using Keeping’s canned replies extension is easy. Here’s what to do:
That’s all it takes to insert a canned response into an email.
Tackling customer support requests is a team effort. That’s why Keeping automatically shares your canned help desk responses with everyone else on your team. You won’t need to click “share” or manually send your response templates to your team--let Keeping do the work.
The canned responses feature offered by Keeping allows you to provide more responsive, efficient customer support. Because the templates are shared with everyone, Keeping helps you ensure your messaging remains consistent across your team.
Canned responses are another example of how Keeping turns Gmail into a powerful customer support tool.
You don’t need to be on a desktop computer to use Keeping. You can access all of Keeping’s features, including the canned responses, in Keeping's mobile friendly web app, so your customer support team can respond to requests from any device.
Keeping is the best Chrome extension for canned responses, but that’s not all it has to offer. Keeping turns Gmail into a help desk so your team can provide fast and efficient support directly from their Gmail inbox.
Keeping is designed with all of the features you need to manage your customer support efforts, including:
Are you still trying to decide if you should install the Keeping canned response Chrome extension? Let us help you with this important decision. Our support team is available to answer any questions you may have about Keeping. Drop us a line at email@example.com.
We’re confident that Keeping is the best canned replies extension for Gmail. But you don’t need to take our word for it. See for yourself by starting your free trial of Keeping today. No credit card is required to sign up.
During the signup process, you will need to forward the email from your team’s shared account to Keeping. Then, Keeping will automatically start forwarding copies of every email sent to this shared account to each team member’s inbox. These forwarded emails will be kept in a folder labeled “Help Desk,” which will be located directly underneath your Drafts folder. Storing these emails in a different folder allows you to separate customer support requests from the rest of your workload.
After signing up, install the Keeping toolbar extension from the Google Chrome store. This toolbar will give you access to all of Keeping’s features, including the ability to assign tasks, change the status of tasks, and share canned responses with your team. The best part? All of these features will be available directly within your Gmail inbox.
Yes, Keeping works exclusively with Gmail and requires a Gmail account to work.
No, Keeping does not store your Gmail password. You will need to provide your Gmail password during the sign up process. However, Keeping uses something called OAuth, which allows us to connect to Google’s servers without seeing or storing your password.
The term “canned response” refers to a pre-written email. Canned responses are typically used to answer frequently asked questions.
For example, if your customers frequently email your support team asking about your return policy, you may want to create a canned response that outlines the terms of this policy. This way, your team won’t need to manually type out the same response every time someone asks this question.
Yes. You can access all of Keeping’s features, including the shared templates, through the Keeping toolbar, which is an extension available in the Google Chrome store. Once you install this toolbar, you will be able to access all of Keeping’s features from your Gmail inbox.