It’s normal to feel stressed at work as a result of a tight deadline, needy client, or grueling schedule. But this type of stress is typically short-lived. if you’re constantly under an excessive amount of stress, however, you could suffer from burnout.
Burnout is described as a state of mental, physical, and/or emotional exhaustion caused by prolonged or repeated stress. Burnout involves more than just feeling tired. It can make you feel overwhelmed, helpless, and angry. It can also affect your motivation, productivity, and performance at work.
The effects of burnout can affect other aspects of your life, including your personal relationships with your loved ones. If left untreated, burnout can even put you at a greater risk of getting sick or developing diabetes, heart disease, and other serious conditions.
Sadly, many people who work in customer service experience burnout, which is why it’s so important to learn what you can do to protect your team. Here’s how to recognize, reduce, and repair customer service burnout:
There are a number of reasons why people who work in customer service are more likely to experience burnout, including:
There’s no way for you to help your customer service team recover from burnout if you don’t know how to spot the signs of it. Here are some of the signs of customer service burnout you should watch out for:
These are some of the many signs of customer service burnout. It’s important to note that every case of burnout is unique, so some people may suffer from all of the symptoms, whereas others may only experience a few.
There’s no way to completely eliminate the risk of customer service burnout. However, there are some steps that managers can take to reduce the risk of customer service burnout for their team. Here’s what to do:
Even if you make an effort to prevent it, burnout can still affect your customer service team. If someone starts to exhibit the signs of burnout--or if they confide in you that they are suffering from it--it’s important to know what you can do to help. Follow these tips:
Burnout is a serious condition that could affect your entire customer service team. But by learning how to recognize, reduce, and repair burnout, you can protect your team from this state of exhaustion.