It’s common to have more than one email address. In fact, many people have one email address for work and another for their personal use. Having both email addresses makes it easier for you to separate your work emails from your personal emails. This way, you can focus solely on work matters when you’re clocked in.
But what if you use more than one work email address? For example, say you are part of a customer service team that is responsible for resolving customer support requests sent via email. All of these emails are sent to one support account that everyone on your team can access.
Providing customer support isn’t your only job duty, though. So in addition to monitoring your customer support team’s email account, you also need to monitor your individual work email account.
Do you need to log in and out of each account in order to keep track of everything on your plate? Or is there a way to use Gmail and the Gmail app to manage multiple accounts in one inbox? Here’s what you need to know:
The first thing you may be wondering is whether it is possible to use Gmail to combine multiple accounts in one inbox. The short answer to this question is yes, this is an option.
Gmail does allow you to combine multiple accounts together in one inbox. However, it’s important to learn more about this option, including the pros and cons, before deciding whether it is right for your customer support team.
If you’re considering this option, you need to know what steps to take to show multiple Gmail accounts in one inbox. Here’s what to do to set this up in your inbox:
Now you will be able to manage both your primary and secondary email accounts directly from your primary inbox.
After completing this setup, return to the settings page on your primary account. Now that you are managing multiple accounts from your inbox, you will need to choose your default way of replying to emails. If you leave your settings as is, all new emails will be sent from your primary email address. But if you would like to reply from the email address that the email was sent to, you can change this in your settings.
If you often check your email on your smartphone or tablet, you’re not alone. About 60% of all emails are opened on mobile devices. If you rely on your smartphone or tablet to check your work email, you may be wondering whether you will be able to use the Gmail app to monitor multiple inboxes.
If you follow the steps above, you will be able to access both of your accounts from your primary inbox using the Gmail app. All you need to do is download the Gmail app on your smartphone or tablet and log into your primary email account.
You can also use the Gmail app to manage multiple accounts separately. For example, say you want to manage both your personal and work email from the Gmail app, but you don’t want to merge them together into one inbox. In this case, you can add both accounts to the Gmail app so you can monitor each inbox directly from your phone. Because you are not combining them in one inbox, you will need to switch back and forth to access each account.
You need to weigh the pros and cons of using Gmail to view multiple inboxes before deciding if this option is right for your customer support team. There are several benefits to this option, including:
However, there are a number of drawbacks to using Gmail to manage your customer support and work email accounts in one inbox, including:
The bottom line? It is possible to combine multiple accounts in one Gmail inbox. But it’s not a good idea to combine your accounts in order to manage your customer support requests more efficiently. Gmail was not designed for this purpose, so it does not have the features you need.
There are some benefits to using Gmail to combine multiple accounts in the same inbox. However, the cons outweigh the pros, especially for customer support teams.
Fortunately, there is a better way. Keeping is a user-friendly tool that allows you to manage multiple Gmail accounts directly within your primary inbox. Unlike Gmail, Keeping was designed with customer support teams in mind, so it is built with all of the features you need to manage support requests and the rest of your workload, too.
Some of Keeping’s key features include:
Do you want to learn more about how Keeping makes managing multiple accounts in one inbox easier than ever before? If so, start your free trial today.