All customer support tools are not created equal, which is why it’s so important to know how to choose customer service software that meets your team’s needs.
If you’re ready to upgrade from regular old email to a more organized system, choose Keeping for your customer support needs. Keeping is the only tool that converts your team’s Gmail support account into a help desk. The best part? It works directly within your Gmail account.
Anyone who has ever started a business knows just how hard it can be, and one of the most difficult parts is determining when to implement new systems and software. It’s not easy finding the perfect balance between costly purchases and overworked employees.
Efficiency, productivity, and your reputation should be some of your top priorities when growing your business. Customer support software can have a direct impact on how well your team works and how you are perceived by customers. That’s why knowing how to choose the right customer support software is so important.
The right customer support software can improve your team’s efficiency and productivity. It can also help your team provide exceptional service that exceeds your customers’ expectations.
Once you’ve implemented the right software for your business, not only will you see a quick return on your investment, but both your employees and customers will thank you.
If you are looking for simple customer support software that will help you and your team become better organized, you should try Keeping.
If you’re a business owner, you may be wondering how you will know when it’s time to invest in customer service agents software for your support team. Here are some questions to ask yourself:
Are you receiving more support requests than usual? If the volume of your requests is growing, you may want to invest in software now. The larger the volume of requests, the more difficult it will be to manage with email alone.
Some customer service agent software is designed with dozens of features that you don’t need to manage your customer support efforts. Adding these unnecessary features can complicate things and make it harder for your team to use the tool.
Keeping is a simple and straightforward customer service agent software that is only designed with the features you need to effectively manage your customer support efforts, including:
We’re confident that Keeping is the best customer email software out there. You don’t have to take our word for it - see for yourself by starting your free trial today. No credit card is required to sign up.
Are you still trying to figure out how to choose customer service software for your business? Let us help. Our support team is available to answer any questions you may have about your options. Drop us a line at email@example.com.
Connect your team's shared support account to Keeping by either a) forwarding the email to Keeping or b) using 'Login with Google'. Then, Keeping will automatically forward every email sent to your support account to each team member’s work accounts. These emails are kept in a separate folder labeled “Help Desk,” which is located directly underneath the Drafts folder in your Gmail inbox. This keeps support-related emails separate from the rest of your work emails.
You will also need to install the Keeping toolbar from the Google Chrome store. Installing this extension gives you access to all of Keeping’s features, including the ability to assign emails to other team members, change the status of tasks, and see who is working on what.
No, Keeping does not store your Gmail password. You will need to enter your Gmail password during the sign up process. However, we use something called OAuth, which allows us to interact with Google’s servers without seeing or storing your password.
It’s best to sign up with Keeping using your work Gmail account. After you sign up, you can add your support team’s shared email address to the account.
Every customer service tool is unique, but in general, this software helps teams organize, manage, track, and resolve customer support requests.
There are a number of factors you should consider when choosing a help desk tool for your business, including:
You should also look for a help desk tool that is designed with the features your team needs to effectively collaborate and communicate.
Keeping is the best software for customer service teams. It is built with everything you need to manage customer support requests, including task assignment, status updates, automation, reporting, response templates, shared notes, collision detection, and third party integrations.
Keeping is the fastest, simplest way to manage customer support, right inside Gmail.See How