Posts tagged: Workplace

Help Choosing a Help Desk
Workplace6 months ago

Help! I Need Help Choosing a Help Desk!

There are literally hundreds of help desk tools to choose from. We're here to offer some totally biased and 100% self-interested information on the 5...

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Thank You
Workplace7 months ago

7 Easy Tips for Mastering Customer Thank-You Notes

Dust off those customer service skills—today we’re taking a look at thank-you notes, how they’re good for your business, and how you can make the most...

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Workplace9 months ago

7 Essential Customer Service Skills (And How To Master Them)

Great customer service involves much more than just answering emails and closing tickets. Lousy customer service skills can be frustrating for the cus...

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Workplacea year ago

9 Customer Service Tips for Busy Teams

Did you know that it costs five times more to win a new customer than it does to retain a current one? Unfortunately, customers are definitely not loy...

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Workplace2 years ago

How To Hire The Right Support Agent For Your Small Business

Hiring the right customer support agent is never an easy task for any business, but it’s even more difficult for small-to-medium sized businesses (SMB...

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