Archive for January 2023
The 10 Best Customer Service Software for Small Business
Small businesses need to take advantage of the best customer service software to help them build and nurture customer relationships and offer excellent customer service. Here are our top 10 tools for 2023.
Read MoreWhat is B2B Customer Service?
B2B customer service is very different from B2C customer service. This is why the same tips cannot be applied to B2B and B2C customer service. Find out the 10 best practices that will improve your customer experiences.
Read MoreHow to Write a Proper Email (with templates)
Learn how to write a proper email so you can stand out from the herd. Forming and structuring email is critical for coming across in the right manner and maximizing the chances of a response.
Read MoreBuild an Action Plan for Customer Service
A customer service action plan includes strategies to help your service agents handle consumer interactions. A top-notch customer service action plan will have guidelines to deliver a consistent consumer experience to customers throughout their buying journey.
Read MoreAn Introduction to Email Management Software
If your email feels out of control, don’t worry. It’s never too late to adopt a specialized email management tool to help you control the chaos.
Read More10 Best Help Desk Software for 2023
Our 2023 updated list of the best help desk software and how to choose the right system for your team.
Read MoreHow to Use Gmail Filters in Your Inbox
Using Gmail for customer emails doesn’t mean being controlled by your inbox. Gmail filters allow you to take charge and manage your incoming mail more effectively.
Read MoreHelp Desk Ticket Categories: A Guide
Categorize your help desk queries to ease the job of your customer service agents and ultimately provide excellent customer experiences.
Read MoreIssue Tracking Software: How to Choose in 2023
In times when the customer is king, a suitable issue tracking software is a necessity. You should select one, keeping a few factors in mind since it’s essential to customer service success. Find out how to choose one, and check out some of our recommendations in this article.
Read MoreThe Guide to Personalized Customer Service
Taking time to understand your customers and offer them personalized and unique solutions based on their requirements can help you create a loyal customer base that will keep coming back to you for more.
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