Archive for January 2023
The 10 Best Customer Service Software for Small Business
Small businesses need to take advantage of the best customer service software to help them build and nurture customer relationships and offer excellent customer service. Here are our top 10 tools for 2023.
Read MoreWhat is B2B Customer Service?
B2B customer service is very different from B2C customer service. This is why the same tips cannot be applied to B2B and B2C customer service. Find out the 10 best practices that will improve your customer experiences.
Read MoreHow to Write a Proper Email (with templates)
Learn how to write a proper email so you can stand out from the herd. Forming and structuring email is critical for coming across in the right manner and maximizing the chances of a response.
Read MoreBuild an Action Plan for Customer Service
A customer service action plan includes strategies to help your service agents handle consumer interactions. A top-notch customer service action plan will have guidelines to deliver a consistent consumer experience to customers throughout their buying journey.
Read More11 Amazing Email Management Software and Tools
Does your email feel out of control? It might be time to consider email management software, then and here are 11 absolutely best tools to help you manage your email.
Read More13 Best Helpdesk Software and Tools
Discover the best help desk software and tools on the marketing today and find out the tool to run your help desk.
Read MoreHow to Use Gmail Filters in Your Inbox
Using Gmail for customer emails doesn’t mean being controlled by your inbox. Gmail filters allow you to take charge and manage your incoming mail more effectively.
Read MoreHelp Desk Ticket Categories: A Guide
Categorize your help desk queries to ease the job of your customer service agents and ultimately provide excellent customer experiences.
Read MoreThe Guide to Personalized Customer Service
Taking time to understand your customers and offer them personalized and unique solutions based on their requirements can help you create a loyal customer base that will keep coming back to you for more.
Read More12 Customer Service Experts to Follow in 2023
You can learn from these top customer service experts who have limitless tips and insights to share. Whether you’re looking for practical strategies or simply inspiration, these customer service pros will be able to help.
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