The Best Email Ticketing Systems of 2023

The Best Email Ticketing Systems of 2023

Businesses can no longer afford to neglect the customer experience as standards are being raised higher than ever. When a customer emails your business, customer service teams must jump into action to ensure the inquiry is dealt with promptly and effectively. To achieve this, an email ticketing system is absolutely essential. 

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Creating A Knowledge Base: A Guide

Knowledge Base

Creating a knowledge base is critical for any organization. A knowlege base is a centralized repository of information and knowledge that is organized and stored for easy access and retrieval. It is a valuable resource for individuals and organizations to store, manage, and share information, allowing users to quickly find answers to their questions or obtain guidance on specific topics.

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Creating a Gmail Account for Business

How to Create a Gmail Account for Business

If you’re already using Gmail for personal email, now is a great time to upgrade to Gmail for business. You can choose a plan depending on your unique needs and pay for the exact number of users that you require. Subscriptions can be scaled up or down, or even canceled depending on your requirements at the time. 

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The Best Support Software in 2023

The Best Support Software in 2023

There are a few different types of customer service platforms on the market, all geared towards allowing you to provide a better support experience for your customers. Here’s how to choose the right one for your company.

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The Email Autoresponder Guide

The Email Autoresponder Guide

Using the right email autoresponder software can help prevent emails from ending up in your junk folder. Emails should look like they come from a trusted source to encourage customers to open them. If used properly, email autoresponders can positively affect customer engagement rates and customer success. 

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Customer Engagement Strategy Guide

Customer Engagement Strategy

Effective customer engagement is all about building long-term customer relationships.  Successful customer engagement is proactive and personalized, anticipating the needs and wants of your customers to provide a fantastic experience.

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