A Guide to Using A Google Ticketing Tool
Google Workspace doesn’t have a ticketing system built in, but you can create your own DIY ticketing system using Google Forms and Google Sheets. Get out your duct tape!
What is the Best G Suite Ticketing System?
There’s no built in app to manage customer support in G Suite, but you can get by with a Google Form or Google Groups. For a more fully featured option, see what Keeping can do.
A Help Desk Software Comparison
Thinking about customer support software and help desk tools? We’ve got some thoughts on the 5 biggest players in help desk software plus a little bit on why we think Keeping might be the right fit for a small business.
How to Write Thank You Notes for Customers [+ Examples]
Writing thank you notes for your customers is a simple way to generate customer loyalty and positive word of mouth marketing. See how brands like Chewy’s, Casper, and Wufoo are getting it right.
Customer Service Skills for Success
Look for these skills when hiring for your company. They are important in any role, but especially when dealing with customers.
How to Remove the Google Meet Widget from Gmail
Google recently added a widget to Gmail that lets users easily access a Google Meet. Unfortunately, this can hide your labels and your Keeping Toolbar, especially if you are on a “short” screen. Here’s how to remove the Google Meet widget from Gmail.
The Top 3 Ways To Achieve Effective Customer Support
It’s not hard to deliver top-notch customer support to all of your customers. Don’t act like a machine, use automation in a smart way, and be transparent. Always remember that your customers are real people: they have feelings and need to know that you’re listening to them.
10 Customer Service Tips for Busy Teams
By going the extra mile, following up, and training your staff, you can turn angry customers into loyal ones.
Understanding Customer Satisfaction To Boost Sales
It’s important to be able to define what it means by a “satisfied customer” for your company. Measuring using a survey like a Net Promoter Score (NPS) will give you a sense of how well your product is resonating in the market.