Email archiving makes organizing and accessing email data for a business more effective. With an email archiving solution, employees can quickly search for and retrieve important emails, making locating critical information or correspondence easier.
Customer perception can impact every aspect of your business. Use customer feedback, online mentions, and NPS scores to understand how your customers perceive your company.
Customer service is the backbone of travel and hospitality businesses that depend heavily on customer loyalty and word-of-mouth publicity. This is why delivering excellent customer service becomes important.
Learn why email in customer service is still relevant and the basics of customer service email etiquette. Plus, 5 examples to get you started.
Here’s how to migrate your email from Outlook into Google Workspace, step by step.
The future of customer service belongs to companies that combine AI and humans to provide excellent customer service solutions. New ideas will fill the customer service industry. We’ve compiled a list of future trends in customer support.
Gmail rules are an excellent way to organize, delete, and label your emails. You can do everything from automatically deleting marketing emails, and categorizing various important emails to emptying your spam folder.
B2B customer service is very different from B2C customer service. This is why the same tips cannot be applied to B2B and B2C customer service. Find out the 10 best practices that will improve your customer experiences.
A customer service action plan includes strategies to help your service agents handle consumer interactions. A top-notch customer service action plan will have guidelines to deliver a consistent consumer experience to customers throughout their buying journey.
