Are you in the market for a powerful customer service software to better manage your customer support requests? Discover Keeping, the world’s first customer service software that integrates inside your current mailbox. It's designed to organize customer service more effectively and brings true collaboration to your team.
Customer service software helps agents collaborate, route, resolve and report on customer emails. This is often referred as help desk software. Most solutions on the market are external to email and force businesses to migrate their entire support channel externally even though customers already send emails.
This is why we have created Keeping: A customer service software that is designed to streamline the issue resolution process by automating many common support activities and that is fully integrated inside your current mailbox.
Keeping is designed to to boost your team's productivity and increase customer satisfaction.
Once setup, your customer service tool will not only bring to your team a better way to manage customer support but add a layer of transparency and reporting to management:
Increased accountability. By logging every customer email, one will see which agent handled which problem and provides team members with ongoing feedback.
Better coordination management. Customer service software that fully integrates with email the way Keeping does lets more than one person answer support email.
Reduce time required to resolve issues. Customer service software will reduce the amount of time required to resolve repetitive inquiries. Keeping offers a feature to automatically answer repetitive emails. In some industries these can represent more than 80% of support email receive. Having customer service software will make more your team even more productive.
Having the right tool is only one part of the equation but you also need to train your team to have the right customer service skills. Here is a guide on how to provide excellent customer service. We welcome you to share these best practices with your team.
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
How does Keeping work?
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Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free