Looking for customer service software?

Keeping is Customer Service Software that Integrates with Gmail

Are you in the market for a powerful customer service software to better manage your customer support requests? Discover Keeping, the world’s first customer service software that integrates inside your current mailbox. It's designed to organize customer service more effectively and brings true collaboration to your team.

Learn More About Keeping

Your Gmail account + Keeping = Powerful customer service software

What Is Customer Service Software?

Customer service software helps agents collaborate, route, resolve and report on customer emails. This is often referred as help desk software. Most solutions on the market are external to email and force businesses to migrate their entire support channel externally even though customers already send emails.

This is why we have created Keeping: A customer service software that is designed to streamline the issue resolution process by automating many common support activities and that is fully integrated inside your current mailbox.

Keeping is designed to to boost your team's productivity and increase customer satisfaction.

Benefits of using a customer service software like Keeping

Once setup, your customer service tool will not only bring to your team a better way to manage customer support but add a layer of transparency and reporting to management:

Increased accountability. By logging every customer email, one will see which agent handled which problem and provides team members with ongoing feedback.

Better coordination management. Customer service software that fully integrates with email the way Keeping does lets more than one person answer support email.

Reduce time required to resolve issues. Customer service  software will reduce the amount of time required to resolve repetitive inquiries. Keeping offers a feature to automatically answer repetitive emails. In some industries these can represent more than 80% of support email receive. Having customer service software will make more your team even more productive.

Having the right tool is only one part of the equation but you also need to train your team to have the right customer service skills. Here is a guide on how to provide excellent customer service. We welcome you to share these best practices with your team.

The Original Help Desk for Gmail

Founded in 2016

Over 900,000 support messages delivered every month

We love our customers, and they love us!

Everything You Need, Nothing More

Keeping was designed from the ground up for teams that have other work to do besides customer support.

  1. Keeping Icon
    Easy Setup
  2. Keeping Icon
    Multiple Mailboxes
  3. Keeping Icon
    Shared Notes
  4. Keeping Icon
    Share the Workload
  5. Keeping Icon
    Shared Templates
Easy Setup

Easy Setup

Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.

Try for Free

Why Other Companies Choose Keeping

1

Invisible To Your Customers

Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.

2

Who Needs Another Inbox to Manage?

Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.

3

We Never Hold Your Data "Hostage"

Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.

Why Now’s The Time To Try Keeping

Super Responsive Support

Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”

Safe and Secure

Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.

14-Day Trial

Keeping is free to try for 14 Days, no credit card required.

Still Have Questions?

Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at support@keeping.com.

Frequently Asked Questions

How does Keeping work?

Do I need a Gmail Account to use Keeping?

What does the Chrome Extension do?

Does Keeping work with Gmail on my mobile phone?

Do I have to use the Chrome browser?

Which account should I sign up with?

Is Keeping secure?

Is Keeping GDPR compliant?

Does Keeping store my Gmail password?

See for Yourself

Keeping is the fastest, simplest way to keep doing what you’re already doing, better.

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