Composing New Tickets
While most of your work with Keeping will be in responding to incoming tickets from your customers, you can also create a new ticket from scratch.
Send a ‘New Ticket’ when you need to email a customer directly and want your message to be shared with your team. Unlike regular emails, new tickets (as well as any response you receive) will synchronize across your team. This ensures that everyone remains on the same page.
Note that unless you've changed the default settings in your mailbox, a "New Ticket" will be in the "Closed" state until the customer replies.
Click on "New Ticket" in your Gmail
Enter the email address of the customer you would like to send a ticket to. If you have more than one mailbox, you can also select which mailbox to send the ticket from. Click "Create Ticket" to proceed.
An email compose window will appear. Enter a subject, and then compose your message below the edit line. Hit send and your message will be delivered to your customer and team. Note that unless you've changed the default settings in your mailbox, a "New Ticket" will be in the "Closed" state until the customer replies.
