Before you get started with Keeping, you'll need to create an account and setup your organization. This usually takes about 5 minutes.
If you haven't done so already, you'll need to create an account on keeping.com.
Visit https://app.keeping.com and login with the Gmail account you use for work.
If you are using Keeping for the first time, you'll be taken through our wizard where you can quickly setup your shared mailbox. Click Start to begin.
Your shared mailbox is where you already receive your support messages from your customers. It may have an email address like help@ or support@. Enter that email address here, provide a name for the mailbox, and, if you like invite your team. The account you signed in with will be added by default.
Keeping needs access to your shared mailbox to work. If you can login to your shared mailbox and it is a Gmail or GSuite account, click "Sign in with Google" to connect Keeping. If you are unable to connect your shared mailbox, click "Setup Forwarding" and follow our instructions on how to set up forwarding.
Click "Allow" to give Keeping access to your shared mailbox.
Download and install our Chrome Extension to enable Keeping in your Gmail Inbox. Click the "Available in the Chrome Store" button to get the extension.
Click "Add to Chrome".
Navigate to your Gmail in Chrome, and login to Keeping. Make sure you have invited your Gmail account and provided permission to access the mailbox.
Once logged in, you'll find Keeping in your left sidebar in Gmail. Depending on how you have your Gmail configured, it may appear below your main Inbox OR under your drafts folder.