Installing the Keeping Toolbar

In order to connect Keeping to your Gmail account, you'll need to install our chrome extension (available for free in the Chrome Web Store).

  1. Making sure you are using Google Chrome for your web browser, and go here to download the extension.

  2. Click "Add to Chrome" to install the extension.

    Install Keeping from the Chrome Store

  3. Go back to the Gmail account you used to sign up for Keeping, and refresh your browser.

  4. Login to the Keeping extension with Google (again, using the same email address you used to sign up for Keeping).

  5. After successfully logging in, you should see your new Keeping sidebar on the left, under your drafts folder in Gmail! If you are having trouble, please contact us at for help.

  6. Click on the the "Unassigned" filter to see all tickets that are in your inbox, but not yet assigned to an agent. When you click on a ticket delivered by Keeping, you should see controls on the right that will allow you to assign, set a tag or priority, or set a status for the ticket.