Toolbar Basics

Your new inbox

Keeping integrates inside your Gmail account. Simply log into your Gmail account to start managing customer support. Once you have installed and logged into the Keeping Chrome Extension, you'll see a new section has been added to your Gmail.

Show your open support emails

Emails sent to your shared mailbox will be filed here. Click "Open & Unassigned" to see all your new support emails, or "Open" to email that has been assigned to a team member but is still has a status of "Open".

Show your assigned support email

Click on Assigned to me to see support emails that have been assigned to you.

Show all closed support email

Closed let you quickly access the messages you or your team have answered in the past.

Filter by agent or mailbox

With Keeping you can support multiple products or companies by adding different mailboxes. Filter lets you easily access these different mailboxes, or see the support email assigned to a teammate.