Tracking Ticket Activity
Keeping will show you all of the activity on a customer support ticket. This includes seeing when the ticket arrived, when you or one of your agents replied, and other ticket information like changes in status, priority, tags, or notes.
Filter Activity to See only Critical Changes
You can filter the activity log to see only the most important information. This includes when a ticket's open/closed status changes and when the assignment changes. Use the drop down menu above the activity log to filter the activity.
