Keeping is fully compatible with Gmail Alias email addresses for shared mailboxes. This short tutorial explains how alias email addresses are treated and how to register them.
Aliases are alternate email addresses that point to an existing Gmail address. For example you may have setup email@example.com as an alias on your actual email address (e.g. firstname.lastname@example.org) so that you directly receive support emails.
We refer to the email account that receives the messages as the ‘Parent’ account.
It’s important to note that aliases do not have login credentials and are managed via the parent account.
The process is identical to the normal process, with the important difference that you'll login to the parent account to setup forwarding (as it receives emails sent to the alias ) and setup a filter that redirects your alias emails to Keeping. Let's do that now.
Sign into the parent account for the Alias
Access the settings page for your Gmail account.
Navigate to "Forwarding and POP/IMAP", and click "Add a Forwarding Address"
Copy your unique Keeping email address for the mailbox you've already created. You can find this on your mailboxes page in the Keeping settings.
Back in your Gmail settings, paste this address into the settings for your forwarding.
Click Next and OK - Gmail will now send an email to confirm your forwarding settings. Since your shared mailbox address is an alias, this confirmation will arrive in your Parent account. Once it arrives, open that email and click the link to confirm forwarding.
Once confirmed, it's time to go back to your Gmail settings in your Parent account, and this time choose the Filters tab. Click "Create a new Filter".
In the TO field, enter your alias email address and click on ‘Create filter with this search’.
Then on the second screen, tick ‘Skip the inbox‘ and select to forward it to your Keeping email address. then click on ‘Create Filter'.
That's it! 🎉 Now any emails sent to your alias will automatically get forwarded to Keeping and you can use the Keeping toolbar to manage them.