Using a Gmail Alias

Keeping is fully compatible with Gmail Alias email addresses for shared mailboxes. This short tutorial explains how alias email addresses are treated and how to register them.

What are Aliases?

Aliases are alternate email addresses that point to an existing Gmail address. For example you may have setup support@yourcompany.com as an alias on your actual email address (e.g. you@yourcompany.com) so that you directly receive support emails.

We refer to the email account that receives the messages as the ‘Parent’ account.

  • support@yourcompany.com = Alias
  • you@yourcompany.com = Parent account

It’s important to note that aliases do not have login credentials and are managed via the parent account.

Setting up a Mailbox with an Alias

The process is identical to the normal process, with the important difference that you'll login to the parent account to setup forwarding (as it receives emails sent to the alias ) and setup a filter that redirects your alias emails to Keeping. Let's do that now.

  1. Sign into the parent account for the Alias

    Login to Gmail

  2. Access the settings page for your Gmail account.

    Gmail Settings Gear

  3. Navigate to "Forwarding and POP/IMAP", and click "Add a Forwarding Address"

    Add Forwarding

  4. Copy your unique Keeping email address for the mailbox you've already created. You can find this on your mailboxes page in the Keeping settings.

    Copy Address

  5. Back in your Gmail settings, paste this address into the settings for your forwarding.

    Add forwarding address.

  6. Click Next and OK - Gmail will now send an email to confirm your forwarding settings. Since your shared mailbox address is an alias, this confirmation will arrive in your Parent account. Once it arrives, open that email and click the link to confirm forwarding.

    Confirm forwarding.

  7. Once confirmed, it's time to go back to your Gmail settings in your Parent account, and this time choose the Filters tab. Click "Create a new Filter".

    Create a filter

  8. In the TO field, enter your alias email address and click on ‘Create filter with this search’.

    Add shared address.

  9. Then on the second screen, tick ‘Skip the inbox‘ and select to forward it to your Keeping email address. then click on ‘Create Filter'.

    Skip the inbox.

  10. That's it! 🎉 Now any emails sent to your alias will automatically get forwarded to Keeping and you can use the Keeping toolbar to manage them.