Keeping Toolbar
In order to use Keeping, you'll need to install our Google Chrome Extension, available in the Chrome Store. The toolbar enables you to open, close, and assign customer support tickets right within Gmail.
- Toolbar Basics
- Installing the Keeping Toolbar
- Removing the Keeping Toolbar
- Composing New Tickets
- Responding to Tickets
- Assigning Tickets
- Converting an Email into a Ticket
- Insert an Answer from the Knowledge Base
- Attaching Notes to Tickets
- Tracking Ticket Activity
- Filter Tickets By Priority, Status, Tag, or Assignee
- Changing Tags, Priority, or Status
- Using Keeping from your Support Mailbox
