When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers. You can add new suggested answers and update or delete existing ones from the setting screen.

FROM THE SETTINGS MENU

1. Click on the ‘Settings’ menu

2. Click ‘Edit’ to edit or delete an existing saved answer

3. Click ‘Add new FAQ’ to add a new auto-answer

FROM YOUR MAILBOX

Alternatively, You can add new saved answers directly from your mailbox by clicking on the ‘save answer button’ prior to sending your response.

NOTE: All auto-answers are shared across your team and can be accessed by anyone within your company.