Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.
1. Click on ‘Report’ from your Gmail account
2. Select a date range and click on the link below
3. Understand your metrics
Total support inquiries:
Number of support email received over a defined period.
Average inquiries per day:
Average number of support email received over a defined period.
Average first response time:
Average time it takes for your team to first respond to a support email.