Send a ‘New Ticket’ when you need to email a customer directly and want your message to be shared with your team. Unlike regular emails, new tickets (as well as any response you receive) will synchronise across your team. This ensures that everyone remains on the same page.
1. Click on ‘NEW TICKET’
2. Enter the recipient’s email address
3. Select which mailbox to send the ticket from
If you have more than one mailbox, you can choose from which email address the new ticket will be sent from.
3. Compose your message
IMPORTANT! Do not edit the ‘TO’ field nor delete the text that has been automatically added. This is important for your new ticket to be sent correctly and be shared with your team.