You can save template answers that anyone in your team can resuse to answer repetitive emails.

OPTION #1: As you answer a support email

Before sending your response, click on the save answer button located at the bottom of the reply window.

Enter a descriptive title and edit your answer so that it’s as generic as possible and can be reused the next time you receive a similar question.

OPTION #2: From the settings page

You can add saved answers in batch by going to the settings section.

And under the ‘Manage Knowledge Base’ menu click on ‘Add new FAQ’.