To complete setup, you need to forward your support emails to the unique forwarding address we provide. This is a simple process and should only take a couple of minutes.

1. Copy your unique forwarding address

After creating your mailbox you will be presented with a unique forwarding address. Copy it to your clipboard by clicking on the ‘Copy’ button.

2. Login to the Gmail account that currently receives the support emails

Now head to Gmail and login to the email account that currently receives the emails you need to forward. In our exemple, we had setup a support mailbox for support@zolda.com, so we’ll login into that account.

NOTE: Keeping™ is fully compatible with Aliases and Group email accounts.
If you use them, learn how to set them up here.

3. Access the setting page

Click on the gear icon in the upper right-hand corner of Gmail, click the ‘Settings’ option from the dropdown menu and click the ‘Forwarding and POP/IMAP’ tab from the top menu.

4. Add the forwarding address

Click the ‘Add a forwarding address’ button and paste the address you copied earlier into the text field, then hit Next.

5. Login to your own Gmail account to confirm

Now head to your own Gmail account (e.g. you@yourcompany.com). This is the email address you used when you signed up to Keeping™.

Click on the ‘Open‘ link on the toolbar.

You should have received a confirmation email from Google.

Open it up and click on the confirmation link. A new tab will open stating that your forwarding has been set-up successfully.

6. Activate the forwarding

IMPORTANT! You must now head back to the Gmail account that currently receives your support emails  (i.e. the mailbox you logged in during step #2).

Go back to the forwarding tab and make sure forwarding is enabled.
(Click on the Gear icon → Settings‘Forwarding and POP/IMAP’ → Tick ‘Forward a copy of incoming mail to’ and select the email address you just confirmed).

Don’t forget to save when you’re done.

You’re done!

If you need help with setting up your mailbox, we’re here to help. Click here to contact us and we’ll be glad to assist.