Are you looking for an alternative to Groove HQ? Are you in the market for a help desk and unsure if Groove is the right ticketing solution for your company? Or are you looking to switch to a simpler and cheaper solution?
You’ve come to the right place.
We want to make the decision as simple as possible, so we’ve put together some info that’ll help you decide if Keeping™ is for you and compare our customer support tool to Groove, including features, customer experiences, pricing etc.
Groove vs Keeping™ as an alternative
– You can keep using your current mailbox
Your customers already send you emails and you should not be forced to move your entire support emails to an external help desk such as Groove.
Keeping™ adds help desk functionalities you need directly inside your current mailbox. It’s a customer support tool that integrates within Gmail/Google Apps.
It essentially turns any Gmail/Google Apps account into a shared mailbox built for teams. It allows your team to manage customers support more efficiently directly from their current email accounts without having to use an external help desk.
– Your data is never held ‘hostage’
Unlike Groove, Keeping™ doesn’t lock you into being forced to using its service if you want access past data and messages.
With Keeping™ the conversations you have with your customers always remain inside your current email accounts. If you ever decide to stop using our service, you’ll never loose any single email ever exchanged.
Groove on the other hand ‘holds your data hostage’ and past conversations are not easily exportable back to your email accounts if you ever decide to stop using Groove
– Keeping™ is easier to use than HelpScout
Groove is a robust option but offers so many features which may suit larger customers but for the majority of small to medium businesses these actually create more of a friction and problem as it makes using their service more complex and harder to train new staff.
Because Keeping™ works inside the same Gmail interface you love there is no tough learning curve and no need to spend time training your team.
Everything you love about Gmail continues to work: search, filters, contacts etc.
– It’s cheaper than Groove
Keeping™ costs a fraction of what Groove costs as we do not charge on a per user basis. That makes us better priced for companies of all sizes. On average our customers save over 500$ per year.
At Keeping™ we have a straightforward and affordable pricing with an Unlimited plan which is capped so that you can grow without having to worry about additional costs as you start adding agents and mailboxes.
Here are some testimonials from current customers.
Keeping™ has helped us improve response time. Everything works within the Gmail interface and their support team has been fantastic.
Keeping™ addresses the frustrations we had with Google groups and allows us to manage customer email simply and effectively. The support is great too!
Keeping™ is simple and integrates perfectly with Gmail. We use it to organize our customer and photographer support across five offices in four time zones.
We were looking for a system that my team could work from in one pane and Keeping™ was the only one that offered seamless functionality within Google Apps.
We’d love to have you onboard!
Why don’t you take Keeping™ for a spin and see for yourself how we can help you manage customer support more efficiently. Sign up for free now. No credit card is required!