Keeping is the only help desk that’s designed exclusively for small businesses. Groove is a great tool, but it's built for big enterprise customers who need lots of complicated features. Read on to see how we built Keeping exclusively for you!
Keeping brings everything you need to get your customer support under control. And since it integrates right inside of Gmail, you already know how to use it. No extra inboxes to check or complicated onboarding.
Groove, on the other hand, is designed for big customer support teams that need to manage Service Level Agreements and big teams of customer support agents. See how we compare below with the features that most teams need.
|Keeping vs. Groove||Keeping||Groove|
|Cost for 5 Users||$29 / mo||$95 / mo (and up)|
|Works inside Gmail|
|Invisible to Customers|
|Easy Setup & Onboarding|
|No Lock In|
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at firstname.lastname@example.org.
How does Keeping work?
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Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free