# Pricing — Keeping

Keeping is a shared inbox and help desk that runs inside Gmail. Every plan is priced per user per month in USD, with a 2-user minimum. "Annual" is the per-month price when billed yearly. Every plan starts with a 14-day free trial that needs no credit card.

Source of truth: https://www.keeping.com/pricing/. Generated from the same data on 2026-10-30.

## Essentials

- Positioning: Recommended for small teams.
- Price: $14/user/month (billed annually) | $19/user/month (billed monthly)
- Minimum users: 2
- Limits: 2 shared mailboxes, 10 agents, 2 workflows
- Includes: 2 shared mailboxes; Autoresponder; Shared notes with @mentions; Collision detection; Mobile & web portal; Standard reporting; 2 workflows; Shared templates; Email support; Limited MCP Access
- Trial: 14 days, no credit card required
- Sign up: https://app.keeping.com/signup

## Advanced

- Positioning: Recommended for higher volumes.
- Price: $24/user/month (billed annually) | $29/user/month (billed monthly)
- Minimum users: 2
- Limits: Unlimited shared mailboxes, Unlimited agents, Unlimited workflows
- Includes: Everything in Essentials; Unlimited shared mailboxes; CSAT survey & reports; Round robin assignment; Advanced reporting; Export reports to CSV; Shared drafts; Unlimited workflows; Service Level Agreements (SLAs); All integrations; Custom fields; Full MCP Access
- Trial: 14 days, no credit card required
- Sign up: https://app.keeping.com/signup

## HIPAA

- Positioning: For orgs that require a signed BAA.
- Price: $49/user/month (billed annually) | $59/user/month (billed monthly)
- Minimum users: 2
- Limits: Unlimited shared mailboxes, Unlimited agents, Unlimited workflows
- Includes: Everything in Advanced; SLA uptime guarantee; Custom contract & payment terms; Dedicated account manager; Full HIPAA compliance; Executed BAA
- Trial: 14 days, no credit card required
- Sign up: https://app.keeping.com/signup

## Notes

- Prices exclude taxes. Billing is in USD.
- Plan comparisons with other tools: see the "Compare" section of https://www.keeping.com/llms.txt.
- Questions: support@keeping.com