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Signup is easy - most teams are up and running in less than 10 minutes.
When you sign up for Keeping, you will forward the email from your shared account (usually something like support@ or help@) to Keeping's servers. Keeping then forwards a copy of every support email to your agents' work accounts. These are filed in a special Gmail folder called "Help Desk" so they stay out of your Inbox. The Keeping toolbar (installed from the Chrome store) is smart, and allows you to interact with these special Keeping emails in new ways, such as assigning them to one of your team members.
Yes, Keeping works exclusively with Gmail and requires a Gmail account to work.
When you download and install the Chrome Extension, we add new controls into your Gmail that allow you interact with your support emails like tickets. In order to use Keeping, you'll need to install the Chrome Extension, too.
Yes and no. You can always see your support tickets, as email, by navigating to the "Help Desk" label in your Gmail app. But in order to close or assign a ticket, you'll need to use the desktop version of Gmail on Chrome. This is due to a limitation on how Chrome Extensions work on mobile, but we're hoping to have a more full featured solution soon.
Yes, right now, Keeping requires that you use our Chrome Extension, which is only compatible with Chrome. An extension for Safari and Firefox are on our roadmap.
We recommend creating an account with the Gmail account you'll use as your first agent admin, usually your work account. You can add a shared mailbox (like "support@") after you sign up.
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest. No one can read your emails unless you give them explicit permission to do so.
No. As part of the sign in process, you provide your password to Google, and we use something called OAuth to interact with Google’s servers. Keeping does not see nor store your Gmail password, and you can revoke access to Keeping at any time.