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Start Your Free 30-day Trial
Signup is easy - most teams are up and running in less than 10 minutes.
Step 1
Setup Your Account
Sign in with your personal or work Gmail account to create your Keeping account.
Sign InStep 3
Invite Your Team
Send invites to your team and start collaborating!
Questions?
How does Keeping work?
When you sign up for Keeping, you will forward the email from your shared account (usually something like support@ or help@) to Keeping's servers. Keeping then forwards a copy of every support email to your agents' work accounts. These are filed in a special Gmail folder called "Help Desk" so they stay out of your Inbox. The Keeping toolbar (installed from the Chrome store) is smart, and allows you to interact with these special Keeping emails in new ways, such as assigning them to one of your team members.
Do I need a Gmail Account to use Keeping?
Yes, Keeping works exclusively with Gmail and requires a Gmail account to work.
What does the Chrome Extension do?
When you download and install the Chrome Extension, we add new controls into your Gmail that allow you interact with your support emails like tickets. In order to use Keeping, you'll need to install the Chrome Extension, too.
Does Keeping work with Gmail on my mobile phone?
Yes and no. You can always see your support tickets, as email, by navigating to the "Help Desk" label in your Gmail app. But in order to close or assign a ticket, you'll need to use the desktop version of Gmail on Chrome. This is due to a limitation on how Chrome Extensions work on mobile, but we're hoping to have a more full featured solution soon.
Do I have to use the Chrome browser?
Yes, right now, Keeping requires that you use our Chrome Extension, which is only compatible with Chrome. An extension for Safari and Firefox are on our roadmap.
Which account should I sign up with?
We recommend creating an account with the Gmail account you'll use as your first agent admin, usually your work account. You can add a shared mailbox (like "support@") after you sign up.
Is Keeping secure?
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest. No one can read your emails unless you give them explicit permission to do so.
Is Keeping GDPR compliant?
You can review our extensive privacy policy, cookie policy, and terms of service, all of which aim for full GDPR compliance.
Does Keeping store my Gmail password?
No. As part of the sign in process, you provide your password to Google, and we use something called OAuth to interact with Google’s servers. Keeping does not see nor store your Gmail password, and you can revoke access to Keeping at any time.
