By using the Keeping.com web site and any associated application (“Service”), you are agreeing to be bound by the following terms and conditions (“Terms of Service” or “TOS”). If a user violates any of the terms outlined below, we reserve the right to cancel accounts or bar access to accounts without notice.
Keeping.com reserves the right to update and change the Terms of Service from time to time without notice. Any new updates or features that enhance the current Service shall be subject to the Terms of Service. Continued use of the Service after any such updates shall constitute your consent to such changes.
Keeping.com cannot be responsible for the Content posted on the Service. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
You understand that Keeping.com uses third party vendors and hosting partners to provide the necessary hardware, software, videos, networking, storage, and related technology required to run the Service.
You understand that some of the content used may be transferred unencrypted and over multiple networks.
You agree, through your use of this Service, that you will not use this site to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violative of any law.
You agree, through your use of this Service, to receive email communications directly from Keeping.com. You understand and accept that these email communications may be marketing .
You expressly understand and agree that Keeping.com shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses.
You must be 13 years or older to use this Service.
You are responsible for maintaining the security of your account and password. Keeping.com cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all content posted and activity that occurs under your account (including content and activity by users who have access to your account).
You may not use the Service for any illegal or unauthorized purpose.
You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Accounts must be registered by humans and not by automated processes.
Payments and refund terms
Payments for the Service are non-refundable. By upgrading your account you explicitly understand and agree to be billed for using this Service. You agree not to seek a refund or chargeback via our payment partners for account charges and upgrades.
There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account unless approved by a company’s representative.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
Downgrading your Service to a lower plan or Free plan may cause the loss of Content, features, or capacity of your account. Keeping.com does not accept any liability for such loss.
Copyright and content ownership
Keeping.com does not claim intellectual property rights over any material you provide to the Service. Your profile and materials uploaded remain yours.
Keeping.com does not pre-screen content, but Keeping.com retain the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.
Cancellation and termination
You can cancel your account at any time via the My Account page within the Service.
Although Keeping.com may contact you to ask why you want your account cancelled, your user data may be deleted without any such confirmation. After that time it will not be possible for Keeping.com to restore any such user data.
Keeping.com reserves the right to suspend or terminate any account, for any reason, at any time. Keeping.com reserves the right to refuse service to anyone for any reason at any time.
These Terms of Service are governed by in accordance with the laws of Switzerland, without giving effect to its conflict of law provisions or your actual state or country of residence. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms of Service to be unenforceable, the remainder of the Terms of Service will continue in full force and effect. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an authorized representative of Keeping.com.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of www.Keeping.com (the “Site”).
Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website.
As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.
Computer Information Collected
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following:
Third Party Tracking Tools
We also use third party tracking tools to improve the performance and features of our Website. These third party tracking tools are designed to collect only Non-Personal Information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
How We Use Your Information
- to provide you with information about how you are using email;
- to customize, analyze, adjust and improve the Site and Services to better meet your needs;
- to facilitate communication between Keeping and you;
- if you are the member of a Keeping team , to provide your team administrator with information about the templates that you create and the data associated with your use of the Site, Services and your email account. (n.b., Keeping is not responsible for how your team manager uses or discloses this information);
- if you provide us with information about other software and services that you use, we may use your Personal Information to try to synchronize your emails with such other software and services;
- to provide you with information that may interest you, such as our newsletters or emails about our products and services (this information contains a subscriber link allowing you to opt out);
- to provide you with marketing and promotional information about products and services we believe may interest you(this information contains a subscriber link allowing you to opt out);
- to administer a survey (if you consent to participate in the survey via a response email);
- in a customer testimonial posted on the Site;
- to enforce Keeping’s agreements with you;
- to prevent fraud and other prohibited or illegal activities.
How do we use your Gmail private data specifically
Who is requesting Google user data?
Keeping™ needs your permission to access your Gmail email account in order to let you use the Keeping™ help desk application.
What data is being requested?
When you signup to Keeping™ you’ll need to grant access to your Gmail account in order for the Keeping™ application to: Read, send, delete and manage your email. This includes: Create, read, update, and delete drafts, Send messages and drafts, Send messages, Insert and import messages, Create, read, update, and delete labels, Read resources metadata including labels, history records, Manage basic mail settings, Manage mail settings including forwarding rules and aliases and view your contacts
How to revoke access:
You may revoke access at any time by going to https://security.google.com/settings/security/permissions and clicking on the REVOKE button next to the Keeping™ logo.
Sharing Information with Affiliates and Other Third Parties
We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.
We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.
Legally Required Releases of Information
We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Keeping, our Users, employees, and affiliates.
Protecting Your Child’s Privacy
Our Website is not designed for use by anyone under the age of 13 (“Child”), though we realize we may have a Child attempt to make purchases through our Website. We do not verify the age of our Users nor do we have any liability for verifying a User’s age. If you are a Child, please seek the permission of a parent or guardian before using our Website.If you are a parent or guardian and believe your Child is using our Website, please contact us to remove your Child’s account; we reserve the right to ask you for verification of your relationship to the Child before we honor such a request. If we discover that a Child has created an account on our Website, we will immediately delete the account as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. However, as parent of such a Child, you understand that you are legally liable for any transactions created by the Child.
Links to Other Websites
Our Email Policy
Our affiliates and we fully comply with national laws regarding SPAM. You can always opt out of receipt of further email correspondence from us and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.
The European Union General Data Protection Regulation (GDPR) is a regulation that aims at unifying EU member state data privacy regulations into a single regulation, enforced on the EU single market. This article describes the GDPR compliance status of Keeping™.
The GDPR regulation can be reduced to 12 important points. For each point, we explain how Keeping™ handles its compliance. If we did not answer your questions in this article, you can still contact us.
All employees responsible of software development & infrastructure maintenance of Keeping™ are fully aware of the GDPR requirements.
2. Information we hold
Keeping™ stores data on 2 kinds of parties:
- Our customers (ie. people Keeping™)
- Our customers end-users (ie. the users of our customers)
Keeping™ does not share, or resell, any kind of user data (whether data described in point 1 or 2 above). The data is not used for advertising (both 1 and 2) or analytics (on 2).
2.1. Information held on our users
When you signup to Keeping™ you’ll need to grant access to your Gmail account in order for the Keeping™ application to: Read, send, delete and manage your email.
This includes: Create, read, update, and delete drafts, Send messages and drafts, Send messages, Insert and import messages, Create, read, update, and delete labels, Read resources metadata including labels, history records, Manage basic mail settings, Manage mail settings including forwarding rules and aliases and view your contacts.
You may revoke access at any time by going to https://security.google.com/settings/security/permissions and clicking on the REVOKE button next to the Keeping™ logo.
We don’t log user activity, except for system logs including IP and user agents that are solely used for debugging and software development purpose and retained maximum 1 year. Keeping™ use external analytics tools like Google Analytics or Amplitude, to analyze usage of its products.
Keeping™ customers users activity is not being analyzed by such tool (and, not analyzed at all). Collected data is anonymized and studied at a macro scale, to help us improve our services.
2.2. Information held on our users’ end-users
Information held on our users’ end-users include:
- End-user email address
- End-user message exchanges
- End-user last activity date and time
- End-user profile information
3. Communicating privacy information
4. Individuals’ rights
Keeping™ customers rights regarding to GDPR are considered and enforced, including:
- Right to be informed: we clearly inform our users about the use that will be made of their data
- Right of access: our users can access all their data, without restriction, from the Keeping™ apps
- Right of rectification: it’s as simple as contacting us, we’ll process all your rectification queries
- Right of erasure: it’s as simple as contacting us, we’ll process all your erasure queries
- Right to restrict processing: we don’t process the data of our customers (and our customers end-users)
- Right to data portability: our users may contact us anytime if they wish to get an export of their data (this may take time, however, as the data is fragmented amongst multiple isolated data-stores)
- Right to object: we handle all requests on this matter from our users and users’ end-users (contact us)
- Right not to be subject to automated decision-making including profiling: we don’t do that (and never will)
5. Subject access requests
Keeping™ replies to all access requests (positively or negatively) within legal limit define by GDPR. (Currently set at 1 month).
6. Lawful basis for processing personal data
Keeping™ stores user data involving a consent (ie. a conversation both parties entered by will, and exchanged eg. emails). It is the Keeping™ customers responsibility to ensure user data is lawfully collected. For instance, if the emails that get collected from the Keeping™ mailox gets re-used for marketing campaign purposes, the Keeping™ customer has to ask for user consent upon collecting this email.
Consent is provided by our users explicitly when proceeding an action or task (eg. when they provide user data).
Keeping™ does not offer online services to children, due to the nature of the service provided (business-to-business). Thus, we did not identified it as relevant to control the age of users signing up for services.
Children might still be able to use the Keeping™ services, from the website or apps of a customer. To this extent, the Keeping™ customer is responsible for checking against their own users and activities regarding children regulations.
9. Data breaches
Our team closely monitors any unauthorized system access, and has put in place multiple preventive measures to reduce the attack surface on our systems and services.
Keeping™ will notify their users of any data breach, 24h maximum after knowing about it and fixing the flaw. It is then the responsibility of our users to report this data-breach to their end-users in due time.
10. Data Protection by Design and Data Protection Impact Assessments
Whenever Keeping™ develops a new system, security comes as a first when designing the architecture of such a system. Our first goal is to protect the integrity of the new production system, and second goal to protect the user data that’s being stored and used by that system.
11. Data Protection Officers
Keeping™ designated a Data Protection Officer, as required by GDPR:
Vincent CASSAR Role: CEO Email: vincent @ keeping.com
Keeping™ may, via its users, processes data from individuals from all over EU member states.
These terms were last modified on April 24, 2018.