If you’re looking for an efficient and powerful email ticketing software that can be integrated within your current mailbox, then look no further than Keeping, because this system has been designed specifically to organize your email support channel.
Keeping, in conjunction with your Gmail account, equals powerful email ticketing software; capable of organizing and managing incoming customer emails via a centralized system.
This ticketing software has been specifically designed for groups that require a ticketing system within a collaborative inbox.
Using this software, your emails will be organized and your customers’ messages will become trackable support tickets; which means that each and every team member will have access to, and can respond to, these messages.
You’ll be able to perform all email ticketing actions such as reply, assign, change status, and so on, without having to individually update multiple tickets.
With the Keeping email ticketing software you can send updates, create custom responses, and advise customers when their issue has been resolved. Tickets can be forwarded with all their information to other team members for collaboration in order to resolve issues quickly and more efficiently. Using this system, you can also communicate confidentially within your own team. You’ll find this ticketing system a powerful, flexible, and customizable platform that integrates within your current mailbox.
See here for a list of all the features of the Keeping ticketing system.
Using a ticketing software allows teams to deal with their customers’ various communications in a single view, and all within your workflow. So, if a customer contacts you again, your customer service agent has automatic access to all relevant information about that specific customer, including what the issue was, when they last requested support, and how the issue was resolved.
Everything is handled from within their normal email interface. A ticketing system for your business will enable your team leader to collect relevant data, such as what types of emails are more often received and which team member answers those questions the quickest. All this data can be used to improve a business’s customer support service.
If it’s noticed that a specific complaint is often raised, the support team will be aware of the issue and be able to take the necessary steps to resolve said issue. This means that a ticketing system provides greater visibility into the operational area of a support team.
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.
Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.
Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.
Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”
Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.
Keeping is free to try for 14 Days, no credit card required.
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Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free