Ticketing Software for Customer Support

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Keeping is delightfully simple email ticketing software that can be integrated with your Gmail Inbox. You don't need all the clutter and confusion of a tool like Zendesk to organize your email support channel.

The 3 Minute Tour

Why You Need Ticketing Software

Keeping, in conjunction with your Gmail account, equals powerful email ticketing software capable of organizing and managing incoming customer emails via a centralized system.

This ticketing software has been specifically designed for groups that require a ticketing system within a collaborative inbox.

Using this software, your emails will be organized and your customers’ messages will become trackable support tickets; which means that each and every team member will have access to, and can respond to, these messages.

You’ll be able to perform all email ticketing actions such as reply, assign, change status, and so on, without having to individually update multiple tickets.

With the Keeping email ticketing software you can send updates, create custom responses, and advise customers when their issue has been resolved. Tickets can be forwarded with all their information to other team members for collaboration in order to resolve issues quickly and more efficiently. Using this system, you can also communicate confidentially within your own team. You’ll find this ticketing system a powerful, flexible, and customizable platform that integrates within your current mailbox.

See here for a list of all the features of the Keeping ticketing system.

Using Ticketing Software for Customer Support

Using a ticketing software allows teams to deal with their customers’ various communications in a single view, and all within your workflow. So, if a customer contacts you again, your customer service agent has automatic access to all relevant information about that specific customer, including what the issue was, when they last requested support, and how the issue was resolved.

Everything is handled from within their normal email interface. A ticketing system for your business will enable your team leader to collect relevant data, such as what types of emails are more often received and which team member answers those questions the quickest. All this data can be used to improve a business’s customer support service.

If it’s noticed that a specific complaint is often raised, the support team will be aware of the issue and be able to take the necessary steps to resolve said issue. This means that a ticketing system provides greater visibility into the operational area of a support team.

Keeping is a leader in Help Desk on G2

"Keeping is a simple but robust ticketing system. Our HR department uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable."

- Rachel G., HR Administrator


The Original Help Desk for Gmail

Founded in 2016

Over 1.6M support messages delivered every month

We love our customers, and they love us!

Everything You Need, Nothing More

Keeping was designed from the ground up for teams that have other work to do besides customer support.

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    Easy Setup
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    Multiple Mailboxes
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    Shared Notes
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    Share the Workload
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    Shared Templates
Easy Setup

Easy Setup

Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.

Try for Free

Why Other Companies Choose Keeping


Invisible To Your Customers

Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. And when you or one of your teammates replies, it will come from your support email address, keeping your work email address private.


Who Needs Another Inbox to Manage?

Other tools force you to login to their website and (surprise!) give you ANOTHER inbox to manage. Keeping integrates directly inside Gmail where you already spend a good chunk of your day. Because Keeping comes to you, customers get responses faster, and you have one less inbox to keep up with.


We Never Hold Your Data "Hostage"

Unlike traditional help desks, we have no lock-in and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. Traditional help desks, on the other hand, "hold you hostage" by not letting you have access to past conversations if you stop using their service.

Why Now’s The Time To Try Keeping

Super Responsive Support

Help is free and you’ll always get a real, live human faster than you can say “Wow, that was crazy fast and super helpful.”

Safe and Secure

Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest.

14-Day Trial

Keeping is free to try for 14 Days, no credit card required.

Still Have Questions?

Have more questions about whether Keeping is the right solution for your business? The Keeping Support Team is here to answer any questions that you might have. Drop us a line at support@keeping.com.

Frequently Asked Questions

How does Keeping work?

Do I need a Gmail Account to use Keeping?

What does the Chrome Extension do?

Does Keeping work with Gmail on my mobile phone?

Do I have to use the Chrome browser?

Which account should I sign up with?

Is Keeping secure?

Is Keeping GDPR compliant?

Does Keeping store my Gmail password?

See for Yourself

Keeping is the fastest, simplest way to keep doing what you’re already doing, better.

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