Why You Need Ticketing Software

Keeping, in conjunction with your Gmail account, equals powerful email ticketing software capable of organizing and managing incoming customer emails via a centralized system.

This ticketing software has been specifically designed for groups that require a ticketing system within a collaborative inbox.

Using this software, your emails will be organized and your customers’ messages will become trackable support tickets; which means that each and every team member will have access to, and can respond to, these messages.

You’ll be able to perform all email ticketing actions such as reply, assign, change status, and so on, without having to individually update multiple tickets.

With the Keeping email ticketing software you can send updates, create custom responses, and advise customers when their issue has been resolved. Tickets can be forwarded with all their information to other team members for collaboration in order to resolve issues quickly and more efficiently. Using this system, you can also communicate confidentially within your own team. You’ll find this ticketing system a powerful, flexible, and customizable platform that integrates within your current mailbox.

See here for a list of all the features of the Keeping ticketing system.

Using Ticketing Software for Customer Support

Using a ticketing software allows teams to deal with their customers’ various communications in a single view, and all within your workflow. So, if a customer contacts you again, your customer service agent has automatic access to all relevant information about that specific customer, including what the issue was, when they last requested support, and how the issue was resolved.

Everything is handled from within their normal email interface. A ticketing system for your business will enable your team leader to collect relevant data, such as what types of emails are more often received and which team member answers those questions the quickest. All this data can be used to improve a business’s customer support service.

If it’s noticed that a specific complaint is often raised, the support team will be aware of the issue and be able to take the necessary steps to resolve said issue. This means that a ticketing system provides greater visibility into the operational area of a support team.