On a regular basis we get asked what would the benefit of using Keeping™ be versus using traditional help desks such as Zendesk, HelpScout, Groove etc… In this short article we’ll explain our main differences and advantages for you and your team.
Your customers already email you
Your customers already email you and you should not be forced to migrate your support channel externally. Keeping™ adds help desk functionalities inside your current mailbox.
Your data is never held ‘hostage’
Unlike traditional help desks, we have no lockin and all of your emails will always remain in your email accounts even if you decide to stop using Keeping™. Traditional help desk on the other hand ‘hold you hostage’ by not letting you have access to past conversations if you stop using their service.
We are more reliable and secure, thanks to Google
You know you can rely on Google for your business email. Because Keeping™ integrates with your current email account, you will benefit from the same level of security and reliability you are used to.
We are more cost effective
Keeping™ costs a fraction of what traditional help desks charge. It is better priced for companies of all sizes. On average our customers save over 800$ per year.
It’s invisible to your customers
Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc.
It’s simpler to use
Keeping™ integrates with the same Gmail interface you love to use. There is no tough learning curve and no need to spend time training your team. All of the features you love about Gmail continue to work: search, filters, contacts etc…
It will save you time
Keeping™ is designed to automatically answer up to 80% of the questions you receive. You’ll spend less time on repetitive customer support activities.
See how we compare to other customer support solutions:
- As an alternative to Zendesk
- As an alternative to Google Groups
- As an alternative to Groove
- As an alternative to HelpScout
- As an alternative to Osticket
- As an alternative to Kayako
- As an alternative to open source help desks
- As an alternative to Hiver
- As an alternative to Freshdesk
- As an alternative to Front