Designed for

Simple, Affordable Help Desk Software That Works With Gmail

Manage customer emails, assign tasks, and track conversations—without ever leaving Gmail.

No Credit Card Required

One-click install

Install a Chrome extension and get it running in 2 mins.

Unlimited shared inboxes

Multiple inboxes, all within Gmail. Without charging extra!

SOC2 compliance

Your data stays secure with industry-standard protection.

Problem

Gmail Alone Isn’t Enough to Manage Customer Emails Effectively

Without a help desk, emails get lost, responses slow down, and customer support becomes chaotic.

How it Works

Keeping Transforms Gmail Into a Powerful Help Desk With Assignment and Tracking

“Keeping has been a game-changer for our team! No more stepping on each other’s toes or wondering who’s handling what—everything stays organized right in Gmail.”

Lisa T., Manager at Goal Grass

Easy Assignment

Ensure every request is assigned, tracked, and resolved with tools for team email accountability.

Seamless email tracking and assignment.
Easy workload distribution.
Clear task ownership.

No Credit Card Required

Shared Inbox

Streamline your workflow with a centralized email management system where no email gets lost.

No Credit Card Required

No more double replies

Prevent overlap and see when a teammate has already started responding.

Leave notes for your team

Keep conversations focused and efficient by adding internal notes.

Send confirmation emails

Acknowledge customer requests instantly & keep your customers informed effortlessly.

Reply faster with templates

Save time with easy-to-use customer email tools that let you create templates for quick, consistent responses.

Stay organized with tags

Categorize emails with custom tags to prioritize tasks and find what you need instantly.

Measure efficiency with analytics

Track email bottlenecks & response times to identify inefficiencies and improve your support team’s performance.

Testimonials

Trusted By Thousands of Businesses Worldwide

“Keeping has completely transformed our internal help desk. We can now stay on top of every request.”

“Keeping is the perfect help desk for our team. It really helps our team stay organized without leaving Gmail!”

“With Keeping, our HR team finally has a simple help desk for inbound requests. We reduced context switching in emails."

Pricing

Transform Gmail into a Help Desk At The Right Price

Pick a plan that fits your team, adjust anytime, and start with a 14-day free trial.

Essential

Recommended for small teams.

$12

per user
per month

No Credit Card Required - Free Trial

Included in Essentials:

2 Shared mailboxes Get up to 2 shared mailboxes for free with Keeping.
Autoresponder Automatically respond to emails from your customers with a personalized message.
Shared notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
Collision detection See who is already working on a ticket. Never send another double reply!
Mobile & web portal Access all of your tickets outside of Gmail on a mobile phone or in a browser.
Standard reporting Improve your team with reports showing you response time by mailbox and agent.
2 Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
Shared templates Use canned answers to quickly reply to common questions .
Chat & email support

Advanced

Recommended for higher volumes.

$20

per user
per month

No Credit Card Required - Free Trial

Everything in Essentials, plus:

Unlimited shared mailboxes Add an unlimited number of shared inboxes (such as support@ or help@). Mailboxes are always free with Keeping!
CSAT Survey & Reports Measure customer happiness with customer satisfaction surveys and reporting.
Advanced Reporting See busiest times,resolution time, and advanced reports by mailbox, tag, or agent.
Export reports to CSV
Shared drafts Collaborate on a response by sharing a draft email response with your entire team.
Unlimited Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support.
Unlimited Integrations including ClickUp, Shopify, Zapier, HubSpot and more.

Enterprise

Recommended for larger organizations.

$49

per user
per month

No Credit Card Required - 10 User Minimum

Everything in Advanced, plus:

SLA uptime guarantee
Custom contract & payment terms
Dedicated account manager

You’re 2 Clicks Away From Transforming Your Gmail Into A Help Desk

Set up in minutes, assign emails, track conversations, and streamline support—all without leaving Gmail.

No Credit Card Required

Instant Setup

Install with a single click and start tracking and assigning emails

All Your Inboxes In One Place

Keep multiple shared inboxes organized within Gmail

Enterprise-Grade Security

Your data is protected with SOC2 compliance