The easiest way to share an inbox in Gmail
Still sharing a Gmail account or Google Group for customer support? Keeping makes it easy to share your mailbox without ever leaving Gmail.
Rated 4.7 stars
I love how easy it easy to collaborate with Keeping. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive.
Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies.
Collaboration without collisions.
Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app required.
- Turn a support email into a trackable ticket
- Assign requests to team members
- Open and close requests
- Add private notes
- Streamline workflows with collision detection
Support when you need it (now).
Our instant setup and Gmail integration are designed for the busiest teams (we assume that’s you). There’s no complex software to configure. You’re up and running and supporting customers in minutes.
- Set up Keeping in just minutes
- Integrate seamlessly with your Gmail
- Save time with automated answers and shared templates
Data-powered helpfulness.
Detailed support metrics track your team’s performance—from average response times to inquiries per day. Get insights that help you eliminate roadblocks and resolve every ticket.
- Track response time
- Get insightful reporting
- Use data to continuously improve support
Keep calm and automate.
Focus on what's important and let workflows handle repetitive tasks. Automatically assign tickets, set priority and tags, or change the status based on the content of the support request.
- Improve team efficiency
- Respond to customers faster
- Nothing slips through the cracks
Integrate with Shopify
Connect Keeping to Shopify and see your customer's order info right inside Gmail.
- See your Shopify customer order info right inside Gmail
- Get more done without ever leaving Gmail
"I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. It is a great tool, especially for small to medium sized businesses."- Andrew M., Director
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Everything You Need, Nothing More
Made for Busy Teams
Keeping was designed from the ground up for teams that have other work to do besides customer support.
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Get up and going in 10 minutes!
Secure and Safe
Thanks to Google, Keeping is reliable and secure.
See for Yourself
Keeping is the fastest, simplest way to keep doing what you’re already doing, better.
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