Designed forGmail logo

Stop Guessing—Track Email Response Times and Bottlenecks in Gmail

Track email status, monitor response times, and assign conversations effortlessly—all within Gmail.

No Credit Card Required

one-click-install

One-click install

Install a Chrome extension and get it running in 2 mins.

unlimited-shared-inbox

Unlimited shared inboxes

Multiple inboxes, all within Gmail. Without charging extra!

soc2-compliance

SOC2 compliance

Your data stays secure with industry-standard protection.

Problem

Gmail Doesn’t Tell You Who’s Handling What or How Fast Your Team Responds

Without response time tracking and assignment, messages get missed, response times slow down, and team accountability suffers.

How it Works

Keeping Adds Email Tracking, Assignment, and Response Time Monitoring to Gmail

"Keeping has been a game-changer for our team! We can track responses, assign emails, and see who’s handling what—everything stays organized right in Gmail."

  • brooke a – circle

    Lisa T., Manager at Goal Grass

Measure efficiency with analytics

Track email bottlenecks & response times to identify inefficiencies and improve your support team’s performance.

No Credit Card Required

Response Time Tracking
assign-tasks

Assign Emails

Ensure every request is assigned, tracked, and resolved with tools for team email accountability.

  • Seamless email tracking and assignment.

  • Easy workload distribution.

  • Clear task ownership.

No Credit Card Required

no-more-double-replies

No more double replies

Prevent overlap and see when a teammate has already started responding.

leaves-notes-for-your-team

Leave notes for your team

Keep conversations focused and efficient by adding internal notes.

send-confirmation-emails

Send confirmation emails

Acknowledge customer requests instantly & keep your customers informed effortlessly.

reply-faster-with-templates

Reply faster with templates

Save time with easy-to-use customer email tools that let you create templates for quick, consistent responses.

stay-organized-with-tags

Stay organized with tags

Categorize emails with custom tags to prioritize tasks and find what you need instantly.

Shared Inbox

Add multiple mailboxes

Streamline your workflow with a centralized email management system where no support ticket gets lost.

Testimonials

Trusted By Thousands of Businesses Worldwide

G2 high performer 2025

Pricing

Add Analytics to Gmail At The Right Price

Pick a plan that fits your team, adjust anytime, and start with a 14-day free trial.

Essential

Recommended for small teams.

$12

per user
per month

No Credit Card Required - Free Trial

Included in Essentials:

  • 2 Shared mailboxes Get up to 2 shared mailboxes for free with Keeping.
  • Autoresponder Automatically respond to emails from your customers with a personalized message.
  • Shared notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
  • Collision detection See who is already working on a ticket. Never send another double reply!
  • Mobile & web portal Access all of your tickets outside of Gmail on a mobile phone or in a browser.
  • Standard reporting Improve your team with reports showing you response time by mailbox and agent.
  • 2 Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
  • Shared templates Use canned answers to quickly reply to common questions .
  • Chat & email support

Advanced

Recommended for higher volumes.

$20

per user
per month

No Credit Card Required - Free Trial

Everything in Essentials, plus:

  • Unlimited shared mailboxes Add an unlimited number of shared inboxes (such as support@ or help@). Mailboxes are always free with Keeping!
  • CSAT Survey & Reports Measure customer happiness with customer satisfaction surveys and reporting.
  • Advanced Reporting See busiest times,resolution time, and advanced reports by mailbox, tag, or agent.
  • Export reports to CSV
  • Shared drafts Collaborate on a response by sharing a draft email response with your entire team.
  • Unlimited Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
  • Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support.
  • Unlimited Integrations including ClickUp, Shopify, Zapier, HubSpot and more.

Enterprise

Recommended for larger organizations.

$49

per user
per month

No Credit Card Required - 10 User Minimum

Everything in Advanced, plus:

  • SLA uptime guarantee
  • Custom contract & payment terms
  • Dedicated account manager

You’re 2 Clicks Away From Turning Gmail Into a Smart Email Tracking System

Set up in minutes, assign emails, track conversations, and streamline support—all without leaving Gmail.

No Credit Card Required

  • Instant Setup

Install with a single click and start tracking and assigning emails

  • All Your Inboxes In One Place

Keep multiple shared inboxes organized within Gmail

  • Enterprise-Grade Security

Your data is protected with SOC2 compliance