Agent Roles

Billing Admin

There can only be one billing admin for an organization. In addition to the roles of an Admin (below), the Billing Admin can also change the paid subscription for the organization, pause a subscription, or cancel the account (accessed on the account page of Keeping's settings). Please contact if you would like to move your billing admin to a different account within your organization.

Please note that you cannot remove or delete a Billing Admin from your organization.


Admin Agents can perform all the roles of an Agent, as well as add or remove mailboxes or other agents. Admins can also access reports for the organization.


An agent can access and update the Knowledge Base for an organization, as well as respond to, assign, create, and open or close support tickets.