Take Control of Your Shared Inbox

Frequently Asked Questions Database
Save and quickly access answers to frequently asked questions - shared across your entire team
Response Templates
Insert common answers directly into your Gmail response
Collision Detection
Prevent duplicate work by locking a ticket when it's being worked on
Reporting & Analytics
User Roles & Delegation
Fine grained acces control to individual mailboxes
Ticket Notes
Write and share private notes on tickets that are only viewable by your team
No branding, invisible to your customers

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