Best-in-class features. Straightforward pricing.

Three simple plans, each with a 14-day free trial. No credit card required.

Essential

Recommended for small teams.

$14

per user
per month

No Credit Card Required - 2 User Minimum

Included in Essentials:

  • 2 Shared mailboxes Get up to 2 shared mailboxes for free with Keeping.
  • Autoresponder Automatically respond to emails from your customers with a personalized message.
  • Shared notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
  • Collision detection See who is already working on a ticket. Never send another double reply!
  • Mobile & web portal Access all of your tickets outside of Gmail on a mobile phone or in a browser.
  • Standard reporting Improve your team with reports showing you response time by mailbox and agent.
  • 2 Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
  • Shared templates Use canned answers to quickly reply to common questions .
  • Chat & email support

Advanced

Recommended for higher volumes.

$24

per user
per month

No Credit Card Required - 2 User Minimum

Everything in Essentials, plus:

  • Unlimited shared mailboxes Add an unlimited number of shared inboxes (such as support@ or help@). Mailboxes are always free with Keeping!
  • CSAT Survey & Reports Measure customer happiness with customer satisfaction surveys and reporting.
  • Advanced Reporting See busiest times,resolution time, and advanced reports by mailbox, tag, or agent.
  • Export reports to CSV
  • Shared drafts Collaborate on a response by sharing a draft email response with your entire team.
  • Unlimited Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
  • Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support.
  • Shopify, Zapier, and Hubspot Integrations

Enterprise

Recommended for larger organizations.

Annual Only

No Credit Card Required - 10 User Minimum

Everything in Advanced, plus:

  • SOC 2 Type II audit
  • Concierge onboarding 1-on-1 onboarding and training for your entire team.
  • SLA uptime guarantee
  • Custom contract & payment terms
  • Dedicated account manager
Shared Mailboxes Usually something like help@, contactd@, or it@.
2UnlimitedUnlimited
Maximum Agents The maximum number of users allowed under this plan.
10UnlimitedUnlimited
Access Control Choose who has access to each mailbox, and whether they are an admin or agent.
Auto Responder Automatically reply to your customers' inbound email with a custom message.
Activity Log See a full history of every action for an incoming email.
Tags and Labels Add your own tags to better categorize your incoming requests.
Invisible to Customers A reply from Keeping looks just like a normal email.
Lite Accounts Special accounts that can monitor but not reply to a shared mailbox.
Coming SoonComing Soon
Shared Notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
Shareable Permalinks Unique links that allow you to share a conversation with anyone, even if they aren't using Keeping.
Collision Detection See who is already working on a ticket. Never send another double reply!
Ticket Statuses Every incoming email can be open, closed, or pending.
Teammate Assignment Assign an incoming ticket to one or more teammates.
Desktop Notifications Fine-grained alerts on your phone or desktop.
Shared Drafts Collaborate on a response by sharing a draft email response with your entire team.
Round Robin Assignment Automatically assign incoming tickets in a Round-Robin fashion.
Coming SoonComing Soon
Agent Availability Set when agents are available to better manage automatic assignments.
Coming SoonComing Soon
Satisfaction Ratings & Feedback Measure customer happiness with customer satisfaction surveys and reporting.
Agent Performance Reports See response time, ticket volume, and other stats by agent.
Mailbox Reports Understand first response time and resolution time by mailbox.
BasicAdvancedAdvanced
Response Time Reports See how long it takes your team to reply.
BasicAdvancedAdvanced
Busiest Times Report Understand when your team is receiving the most incoming requests.
Ticket Level Reports
Reports by Tag Drill down into reports by tag or category.
Export to CSV Export any report to CSV.
Web Portal Access Keeping outside of Gmail in our web portal.
Mobile Access Keeping's mobile-friendly portal makes it easy to access Keeping on a phone.
Security & Privacy We take security and privacy seriously, adhering to very high security standards that keep your customer data protected.
SOC 2 Type II
Concierge Onboarding
Dedicated Account Manager
SLA Guarantee
Custom Contract & Payment Terms
Workflows & Rule Engine Optimize your workflow by automating the assignment, tagging, and processing of incoming emails.
2 Workflows
Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support.
Shopify Integration
Zapier Integration
Hubspot Integration
Email Template Library Use canned answers to reply to common questions quickly.
Template Folders Organize your templates by folder.
Share Templates with Team Every template is automatically shared with your team.

Essential

Recommended for small teams.

$12

per user
per month

No Credit Card Required - 2 User Minimum

Included in Essentials:

  • 2 Shared mailboxes Get up to 2 shared mailboxes for free with Keeping.
  • Autoresponder Automatically respond to emails from your customers with a personalized message.
  • Shared notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
  • Collision detection See who is already working on a ticket. Never send another double reply!
  • Mobile & web portal Access all of your tickets outside of Gmail on a mobile phone or in a browser.
  • Standard reporting Improve your team with reports showing you response time by mailbox and agent.
  • 2 Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
  • Shared templates Use canned answers to quickly reply to common questions .
  • Chat & email support

Advanced

Recommended for higher volumes.

$20

per user
per month

No Credit Card Required - 2 User Minimum

Everything in Essentials, plus:

  • Unlimited shared mailboxes Add an unlimited number of shared inboxes (such as support@ or help@). Mailboxes are always free with Keeping!
  • CSAT Survey & Reports Measure customer happiness with customer satisfaction surveys and reporting.
  • Advanced Reporting See busiest times,resolution time, and advanced reports by mailbox, tag, or agent.
  • Export reports to CSV
  • Shared drafts Collaborate on a response by sharing a draft email response with your entire team.
  • Unlimited Workflows Streamline your work by automatically assigning, tagging, or processing inbound emails.
  • Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support.
  • Shopify, Zapier, and Hubspot Integrations

Enterprise

Recommended for larger organizations.

$49

per user
per month

No Credit Card Required - 10 User Minimum

Everything in Advanced, plus:

  • SOC 2 Type II audit
  • Concierge onboarding 1-on-1 onboarding and training for your entire team.
  • SLA uptime guarantee
  • Custom contract & payment terms
  • Dedicated account manager
Shared Mailboxes Usually something like help@, contactd@, or it@.
2UnlimitedUnlimited
Maximum Agents The maximum number of users allowed under this plan.
10UnlimitedUnlimited
Access Control Choose who has access to each mailbox, and whether they are an admin or agent.
Auto Responder Automatically reply to your customers' inbound email with a custom message.
Activity Log See a full history of every action for an incoming email.
Tags and Labels Add your own tags to better categorize your incoming requests.
Invisible to Customers A reply from Keeping looks just like a normal email.
Lite Accounts Special accounts that can monitor but not reply to a shared mailbox.
Coming SoonComing Soon
Shared Notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
Shareable Permalinks Unique links that allow you to share a conversation with anyone, even if they aren't using Keeping.
Collision Detection See who is already working on a ticket. Never send another double reply!
Ticket Statuses Every incoming email can be open, closed, or pending.
Teammate Assignment Assign an incoming ticket to one or more teammates.
Desktop Notifications Fine-grained alerts on your phone or desktop.
Shared Drafts Collaborate on a response by sharing a draft email response with your entire team.
Round Robin Assignment Automatically assign incoming tickets in a Round-Robin fashion.
Coming SoonComing Soon
Agent Availability Set when agents are available to better manage automatic assignments.
Coming SoonComing Soon
Satisfaction Ratings & Feedback Measure customer happiness with customer satisfaction surveys and reporting.
Agent Performance Reports See response time, ticket volume, and other stats by agent.
Mailbox Reports Understand first response time and resolution time by mailbox.
BasicAdvancedAdvanced
Response Time Reports See how long it takes your team to reply.
BasicAdvancedAdvanced
Busiest Times Report Understand when your team is receiving the most incoming requests.
Ticket Level Reports
Reports by Tag Drill down into reports by tag or category.
Export to CSV Export any report to CSV.
Web Portal Access Keeping outside of Gmail in our web portal.
Mobile Access Keeping's mobile-friendly portal makes it easy to access Keeping on a phone.
Security & Privacy We take security and privacy seriously, adhering to very high security standards that keep your customer data protected.
SOC 2 Type II
Concierge Onboarding
Dedicated Account Manager
SLA Guarantee
Custom Contract & Payment Terms
Workflows & Rule Engine Optimize your workflow by automating the assignment, tagging, and processing of incoming emails.
2 Workflows
Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support.
Shopify Integration
Zapier Integration
Hubspot Integration
Email Template Library Use canned answers to reply to common questions quickly.
Template Folders Organize your templates by folder.
Share Templates with Team Every template is automatically shared with your team.

Frequently asked questions

Our customers love us for a reason

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high-performer-spring-2023
stars

Rated 4.4 /5 on G2