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2 Months Free with Annual Plans🔥

Team

per user per month

2 Agent Minimum
Start with 2 users. Add up to 7 more for $10/each/month (or $8/each/month when paid annually).
5 Mailboxes
A shared mailbox is where you already receive email from your customers, like help@ or support@
2 Workflows
Use simple if/then logic to automatically process tickets.
Standard Reporting
Basic reporting helps you understand first response time and ticket volume for your organization.
Email Support
Support via email, usually within 24 hours.

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No credit card required

Organization

$13

per user per month

2 Agent Minimum
Start with 2 users. Add as many more as you like for $15/each/month (or $13/each/month when paid annually).
Unlimited Mailboxes
A shared mailbox is where you already receive email from your customers, like help@ or support@
Unlimited Workflows
Use simple if/then logic to automatically process tickets.
Shopify Integration
Connect to as many stores as you like with a single Keeping account.
Zapier Integration
Integrate Keeping with 1000s of apps.
Advanced Reporting & Analytics
See ticket volume by agent, mailbox, or tag, along with busiest times. Download all reports via CSV.
Service Level Agreements (SLAs)
Ensure your team is responding to customers in a timely manner. Coming in May 2022.
Priority Support
Super responsive same day chat and email support.

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No credit card required

All Plans Include

See All Features

Unlimited Tickets
No limit on the number of support tickets managed per month. Go crazy!
Invisible to Customers
All messages are free from any Keeping branding and look like they come directly from your support mailbox.
Knowledge Base
Save and quickly access answers to frequently asked questions - shared across your entire team
Response Templates
Insert common answers directly into your Gmail response
Collision Detection
Prevent duplicate work by locking a ticket when it's being worked on
Reporting & Analytics
All accounts include access to basic reporting an analytics. Choose the Organization plan for advanced reporting.
User Roles & Delegation
Fine grained access control to individual mailboxes
Private Notes
Write and share private notes on tickets that are only viewable by your team
Ticket Tagging and Priority
Add custom tags to your support tickets, and optionally assign a priority.
Auto Assignments
Use Workflows to automatically assign a ticket based on your own criteria.
In Browser Notifications
Get notified when a new ticket arrives, the status changes, or other criteria.
Auto Responder
Automatically reply to your customers when a ticket arrives.
Mobile Friendly App
Access your Keeping tickets from any mobile device via our mobile friendly web app.
Chrome Extension
Use our Chrome Extension to see Keeping right inside Gmail.

Don't take our word for it

I love the fact that the customer never sees a "ticket" number - which makes the entire experience on the user end more personable.

Sam S.

I love how it easy to collaborate with Keeping.

Andrew M.

The simplicity of Keeping makes it the ideal email solution for our general inbox.

Jae R.

It provides the essential functionality you need without the clutter and confusion of a product like Zendesk.

Abdullah J.

Keeping really helps me stay on top of our most important emails from our customers!

Brooke A., Retail Manger

Plan Comparison

Everything you need to supercharge your Google Workspace in one simple platform.

Mailboxes and Agents

Business feature comparison
Feature	Team plan	Organization plan
Shared Mailboxes	Up to 5	Unlimited
Maximum Agents	10	Unlimited
Access Control	Yes	Yes
Auto Responder	Yes	Yes
Tags and Labels	Yes	Yes
Invisible to Customers	Yes	Yes

Collaboration

Collaboration comparison
Collaboration Feature	Team plan	Organization plan
Shared Notes	Yes	Yes
Ticket Status	Yes	Yes
Permalinks	Yes	Yes
Collision Detection	Yes	Yes
Desktop Notifications	Yes	Yes

Reports and Analytics

Reporting comparison
Reporting Feature	Team plan	Organization plan
Busiest Times Report	No	Yes
Agent Peformance Reports	Yes	Advanced
Ticket Level Reports	No	Yes
Reports by Tag	No	Yes
Mailbox Reports	Yes	Advanced
Response Time Reports	Yes	Yes
Export to CSV	No	Yes

Access and Support

Collaboration comparison
Collaboration Feature	Team plan	Organization plan
Web Portal	Yes	Yes
Mobile Access	Yes	Yes
Customer Support	Email	Chat & Email

Automation

Collaboration comparison
Collaboration Feature	Team plan	Organization plan
Workflows & Rule Engine	Up to 2	Unlimited
Service Level Agreements (SLAs)	No	Yes

Integrations

Collaboration comparison
Collaboration Feature	Team plan	Organization plan
Shopify Integration	No	Yes
Zapier Integration	No	Yes

Knowledge Base & Templates

Collaboration comparison
Collaboration Feature	Team plan	Organization plan
Email Template Library	Yes	Yes
Template Folders	Yes	Yes
Share Templates with Team	Yes	Yes

Ready to dive in?Start your free trial today.

Keeping is the easiest way to upgrade your Google Group or shared Gmail account. There's no credit card required to get started.

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Still have Questions?

How does Keeping work?: When you sign up for Keeping, you route your support email through Keeping's secure servers. Keeping then sync a copy of each of your support emails to your work account. When you reply, the message will come from your support email address.
Is Keeping secure?: Keeping is built with security and privacy as a top priority. We are hosted directly on Google's servers, and all data is encrypted both in transit and at rest. No one can read your emails unless you give them explicit permission to do so. We've been fully audited by Bishop Fox, a leading cybersecurity firm. Feel free to get in touch if you'd like more information here.
What does the Chrome Extension do?: When you download and install the Chrome Extension, we add new controls into your Gmail that allow you interact with your support emails like tickets. In order to use Keeping, you'll need to install the Chrome Extension, too.
Does Keeping work on my mobile phone?: Yes! You have full access to Keeping and all of its features via our mobile friendly site. You can assign, prioritize, and handle a Keeping ticket from any iPhone or Android device.
Do I have to use the Chrome browser?: Yes, right now, Keeping requires that you use our Chrome Extension, which is only compatible with Chrome.
Does Keeping work with Google Groups?: Yes! Using Keeping with a Google Group is as simple as adding your unique Keeping email address to your Google Group.
Do I need a Gmail Account to use Keeping?: Yes, Keeping works exclusively with Gmail, Google Workspace, and G Suite and requires a Gmail account to work.
Can I use a Gmail Alias with Keeping?: Yes! If you use a Gmail Alias as your support or shared mailbox address, you can use a Gmail filter to selectively forward that email to your unique Keeping email address.

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