Best-in-class features. Straightforward pricing.
Three simple plans, each with a 14-day free trial. No credit card required.
Essential
Recommended for small teams.
$14
per user
per month
No Credit Card Required - 2 User Minimum
Included in Essentials:
Most Popular
Advanced
Recommended for higher volumes.
$24
per user
per month
No Credit Card Required - 2 User Minimum
Everything in Essentials, plus:
Enterprise
Recommended for larger organizations.
Annual Only
No Credit Card Required - 10 User Minimum
Everything in Advanced, plus:
Complete features list
Complete features list
Essential
$14 User/Month
Advanced
$24 User/Month
Enterprise
$49 User/Month
Mailboxes and Agents
Shared Mailboxes Usually something like help@, contactd@, or it@.
| 2 | Unlimited | Unlimited |
Maximum Agents The maximum number of users allowed under this plan.
| 10 | Unlimited | Unlimited |
Access Control Choose who has access to each mailbox, and whether they are an admin or agent.
| |||
Auto Responder Automatically reply to your customers' inbound email with a custom message.
| |||
Activity Log See a full history of every action for an incoming email.
| |||
Tags and Labels Add your own tags to better categorize your incoming requests.
| |||
Invisible to Customers A reply from Keeping looks just like a normal email.
| |||
Lite Accounts Special accounts that can monitor but not reply to a shared mailbox.
| Coming Soon | Coming Soon |
Collaboration
Shared Notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
| |||
Shareable Permalinks Unique links that allow you to share a conversation with anyone, even if they aren't using Keeping. | |||
Collision Detection See who is already working on a ticket. Never send another double reply! | |||
Ticket Statuses Every incoming email can be open, closed, or pending. | |||
Teammate Assignment Assign an incoming ticket to one or more teammates. | |||
Desktop Notifications Fine-grained alerts on your phone or desktop. | |||
Shared Drafts Collaborate on a response by sharing a draft email response with your entire team. | |||
Round Robin Assignment Automatically assign incoming tickets in a Round-Robin fashion. | |||
"Thank You" Detection AI ✨Automatically detect customer responses that do not need a response with Keeping's AI | |||
Agent Availability Set when agents are available to better manage automatic assignments. |
Reports and Analytics
Satisfaction Ratings & Feedback Measure customer happiness with customer satisfaction surveys and reporting. | |||
Agent Performance Reports See response time, ticket volume, and other stats by agent. | |||
Mailbox Reports Understand first response time and resolution time by mailbox. | Basic | Advanced | Advanced |
Response Time Reports See how long it takes your team to reply. | Basic | Advanced | Advanced |
Busiest Times Report Understand when your team is receiving the most incoming requests. | |||
| Ticket Level Reports | |||
Reports by Tag Drill down into reports by tag or category. | |||
Export to CSV Export any report to CSV. |
Access and Support
Web Portal Access Keeping outside of Gmail in our web portal. | |||
Mobile Access Keeping's mobile-friendly portal makes it easy to access Keeping on a phone. | |||
Security & Privacy We take security and privacy seriously, adhering to very high security standards that keep your customer data protected. | SOC 2 Type II | SOC 2 Type II | SOC 2 Type II |
| Dedicated Account Manager | |||
| SLA Guarantee | |||
| Custom Contract & Payment Terms |
Automation
Workflows & Rule Engine Optimize your workflow by automating the assignment, tagging, and processing of incoming emails. | 2 Workflows | ||
Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support. |
Integrations
| Slack Integration | |||
| Shopify Integration | |||
| WooCommerce Integration | |||
| Zapier Integration | |||
| Hubspot Integration | |||
| Salesforce Integration | |||
| Asana Integration | |||
| Jira Integration | |||
| ClickUp Integration | |||
| Monday.com Integration |
Knowledge Base & Templates
Email Template Library Use canned answers to reply to common questions quickly. | |||
Template Folders Organize your templates by folder. | |||
Share Templates with Team Every template is automatically shared with your team. | |||
Dynamic Variables & Liquid Use variables in your templates to automatically fill customer information. |
Essential
Recommended for small teams.
$12
per user
per month
No Credit Card Required - 2 User Minimum
Included in Essentials:
Most Popular
Advanced
Recommended for higher volumes.
$20
per user
per month
No Credit Card Required - 2 User Minimum
Everything in Essentials, plus:
Enterprise
Recommended for larger organizations.
$49
per user
per month
No Credit Card Required - 10 User Minimum
Everything in Advanced, plus:
Complete features list
Complete features list
Essential
$12 User/Month
Advanced
$20 User/Month
Enterprise
$49 User/Month
Mailboxes and Agents
Shared Mailboxes Usually something like help@, contactd@, or it@.
| 2 | Unlimited | Unlimited |
Maximum Agents The maximum number of users allowed under this plan.
| 10 | Unlimited | Unlimited |
Access Control Choose who has access to each mailbox, and whether they are an admin or agent.
| |||
Auto Responder Automatically reply to your customers' inbound email with a custom message.
| |||
Activity Log See a full history of every action for an incoming email.
| |||
Tags and Labels Add your own tags to better categorize your incoming requests.
| |||
Invisible to Customers A reply from Keeping looks just like a normal email.
| |||
Custom Fields Add custom dropdowns or fields
|
Collaboration
Shared Notes with @mentions Collaborate with shared notes, and use @mentions to trigger a desktop notification.
| |||
Shareable Permalinks Unique links that allow you to share a conversation with anyone, even if they aren't using Keeping. | |||
Collision Detection See who is already working on a ticket. Never send another double reply! | |||
Ticket Statuses Every incoming email can be open, closed, or pending. | |||
Teammate Assignment Assign an incoming ticket to one or more teammates. | |||
Desktop Notifications Fine-grained alerts on your phone or desktop. | |||
Shared Drafts Collaborate on a response by sharing a draft email response with your entire team. | |||
Round Robin Assignment Automatically assign incoming tickets in a Round-Robin fashion. | |||
Agent Availability Set when agents are available to better manage automatic assignments. | |||
"Thank You" Detection AI ✨Automatically detect customer responses that do not need a response with Keeping's AI |
Reports and Analytics
Satisfaction Ratings & Feedback Measure customer happiness with customer satisfaction surveys and reporting. | |||
Agent Performance Reports See response time, ticket volume, and other stats by agent. | |||
Mailbox Reports Understand first response time and resolution time by mailbox. | Basic | Advanced | Advanced |
Response Time Reports See how long it takes your team to reply. | Basic | Advanced | Advanced |
Busiest Times Report Understand when your team is receiving the most incoming requests. | |||
| Ticket Level Reports | |||
Reports by Tag Drill down into reports by tag or category. | |||
Export to CSV Export any report to CSV. |
Access and Support
Web Portal Access Keeping outside of Gmail in our web portal. | |||
Mobile Access Keeping's mobile-friendly portal makes it easy to access Keeping on a phone. | |||
Security & Privacy We take security and privacy seriously, adhering to very high security standards that keep your customer data protected. | SOC 2 Type II | SOC 2 Type II | SOC 2 Type II |
| Dedicated Account Manager | |||
| SLA Guarantee | |||
| Custom Contract & Payment Terms |
Automation
Workflows & Rule Engine Optimize your workflow by automating the assignment, tagging, and processing of incoming emails. | 2 Workflows | ||
Service Level Agreements (SLAs) Set rules to alert on response or resolution time to ensure prompt customer support. |
Integrations
| Slack Integration | |||
| Shopify Integration | |||
| WooCommerce Integration | |||
| Zapier Integration | |||
| Hubspot Integration | |||
| Salesforce Integration | |||
| Asana Integration | |||
| Jira Integration | |||
| ClickUp Integration | |||
| Monday.com Integration |
Knowledge Base & Templates
Email Template Library Use canned answers to reply to common questions quickly. | |||
Template Folders Organize your templates by folder. | |||
Share Templates with Team Every template is automatically shared with your team. | |||
Dynamic Variables & Liquid Use variables in your templates to automatically fill customer information. |
Frequently asked questions
When you sign up for Keeping, you route your support email through Keeping's secure servers. Keeping will then sync a copy of your support emails to your teams' work accounts. When you reply, the message will come from your support email address.
When you download and install the Chrome Extension, we add new controls to your Gmail that allow you to interact with your support emails like support tickets.
Keeping is compatible with both Chrome and Safari browsers.
Yes, Keeping works exclusively with Gmail, Google Workspace, and G Suite and requires a Gmail account to work.
Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Keeping is hosted directly on Google's servers, and all data is encrypted in transit and at rest. No one can read your emails unless you give them explicit permission.
Yes! You have full access to Keeping and all of its features via our mobile friendly site. You can assign, prioritize, and handle a Keeping ticket from any iPhone or Android device.
Yes! Using Keeping with a Google Group is as simple as adding your unique Keeping email address to your Google Group.
Yes! If you use a Gmail Alias as your support or shared mailbox address, you can use a Gmail filter to forward that email to your unique Keeping email address selectively.
Our customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system. ”
“I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
“Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
"Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
“Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
“It's a great tool to track and share support emails with other colleagues. I love how Keeping email has its own inbox inside Gmail.”
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
“Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
“At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to."