Optimized for teams that do more than just customer support.
Collaborate on Support
Assign messages, share internal notes, and update status without ever leaving Gmail.
Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails.Try for Free
Avoid duplicate responses and work - Keeping prevents multiple team members from working on the same support request at the same time with advanced collision detection.Try for Free
Create accountability and share the workload by assigning requests to individual team members.Try for Free
Know where every support email stands by marking them as Open, Closed or Pending. No more requests slipping through the cracks!Try for Free
Simple & Streamlined
Keeping was designed from the ground up for teams that have other work to do besides customer support.
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.Try for Free
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.Try for Free
Easily share notes with your whole team to communicate what needs to be done or how to follow up.Try for Free
Let your customers know you received their message with an automatic reply - customizable for each mailbox.Try for Free
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.Try for Free
Reporting & Tracking
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, volume of requests, and how each of your team member responds.
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
We take privacy and security very seriously. Keeping is built on Google's infrastructure. Your data is fully encrypted and secure.
Keeping is the fastest, simplest way to keep doing what you’re already doing, better.Sign Up Free