The Missing Shared Inbox for Google Workspace
Optimized for teams that do more than just customer support.
Collaborate on Support
Work Together Inside Gmail
Assign messages, share internal notes, and update status without ever leaving Gmail.
- Add Collaboration to Email
- Stop Duplicate Work
- Share the Workload
- Communicate Status
- Connect to Shopify
Add Collaboration to Email
Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails.
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Stop Duplicate Work
Avoid duplicate responses and work - Keeping prevents multiple team members from working on the same support request at the same time with advanced collision detection.
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Share the Workload
Create accountability and share the workload by assigning requests to individual team members.
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Communicate Status
Know where every support email stands by marking them as Open, Closed or Pending. No more requests slipping through the cracks!
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Simple & Streamlined
Everything You Need, Nothing More
Keeping was designed from the ground up for teams that have other work to do besides customer support.
- Easy Setup
- Multiple Mailboxes
- Shared Notes
- Confirmation Receipts
- Shared Templates
Easy Setup
Get going in 3 minutes - create a Keeping Mailbox, forward your shared email address, and invite your team.
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Multiple Mailboxes
Multiple shared inboxes? No problem! Add as many shared inboxes as you like - respond from your personal inbox without having to manage multiple logins.
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Shared Notes
Easily share notes with your whole team to communicate what needs to be done or how to follow up.
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Confirmation Receipts
Let your customers know you received their message with an automatic reply - customizable for each mailbox.
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Shared Templates
Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.
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Reporting & Tracking
Get a Bird's Eye View of Your Team
Advanced reporting gives you the data you need to know how your team responds to customers. Track first response time, volume of requests, and how each of your team member responds.
Automate Everything
Automate with Workflows
Use simple if/then logic to automatically assign tickets, prioritize important customers, or ignore spam and promotional emails.
Private and Secure
We take privacy and security very seriously. Keeping is built on Google's infrastructure. Your data is fully encrypted and secure.
"Keeping is a simple but robust ticketing system. Our HR department uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable."
- Rachel G., HR Administrator
SEE MORE OF OUR REVIEWS ON G2
See for Yourself
Keeping is the fastest, simplest way to keep doing what you’re already doing, better.
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