FEATURES

Everything you need to deliver great customer service

Add collaboration to email

Everyone in your team can receive and respond to support emails.

Change ticket Status

Know where every support email stands by marking them as Open or Closed.

Mailbox Permissions

Keep mailboxes separated among agents with customizable privacy settings.

Assign messages

Share the workload by assigning emails to other team members.

Confirmation of receipt

Let your customer know that you’ve received their request by sending them a confirmation.

Collision detection

See who is currently working on the same support emails to avoid duplicate responses.

Internal notes

Collaborate behind the scenes with internal Gmail notes that only your team can see.

Multiple Mailboxes

Support different products or companies through multiple Gmail inboxes. Add an unlimited number of support mailboxes.

Automatically answer repetitive questions

Automatically answer repetitive questions

Keeping™ automatically suggests possible responses based on previous answers using smart Gmail templates.

Easily save new auto-answers

If no match is found, a new response can be saved and the next time a similar question is received, it will get suggested.

Popularity of auto-answers

Improve your product or service by seeing which auto answer are being used most.

Track how well your team assists customers

Average first response time

Track how long it takes your team to get started on a customer’s request.

Average inquiries per period

Track how many messages have been received per day, per week, per month or per year.

Drill down by agents

Assess how individual team members are performing and how they should improve.

A better alternative to traditional help desks

Works inside your mailbox

Keeping™ works inside your Gmail or Google App email accounts. No external help desk needed.

Invisible to customers

Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no  jargon like ‘case ids’, ‘reply above this line’ etc.

No inbox clutter

All support emails get organised in a new section of your mailbox and are separated from your inbox.

Simple to use

Keeping™ integrates with the same Gmail interface you love to use. There is no tough learning curve and no need to spend time training your team.

All Gmail features work

Search, your filters, email signatures, file attachement, email forwarding, history, keyboard shortcuts…

Private, reliable & secure

You know you can rely on Google for your business email. Because Keeping™ integrates with your current email account, you will benefit from the same level of security and reliability you are used to.

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