Filter Keeping Tickets from your Inbox

When you install the Keeping Toolbar, we automatically create a Gmail filter to prevent Keeping tickets from ending up in your Inbox. Here's how to manually add a filter if, for some reason, the automatic creation did not complete.

How to Create a Gmail Filter

Start by logging in to the Gmail account where you will use Keeping. This is usually your personal work account.

  1. Choose "Settings" by clicking on the gear icon in your Gmail.

    Settings Gear

  2. Choose the "Filters and Blocked Addresses" tab in the settings.

    Choose Filters and Blocked Addresses

  3. Confirm that you do not have the Keeping filter already installed. If you don't see a filter like the one below, then proceed with creation of a new filter.

    Confirm no filter

  4. Click on "Create a new filter"

    Create a new filter

  5. Enter "Powered by Keeping" for the Has the words: section. Click "Create filter".

    Has the words

  6. Choose "Skip the Inbox (Archive it)", "Apply the label: Help Desk" (you can create the label, if need be), and "Never send it to Spam". Optionally, you may "Also apply filter to x matching conversations" if you would like to move any mail currently in your inbox.

    Create Filter

  7. That's it, you're done! Any email sent by Keeping will now be kept out of your Inbox. You should see a filter like the one below if everything was completed correctly.

    Confirm you are complete