Matching Every Incoming Email

Sometimes, you may want to run an action on every email that arrives in a particular mailbox. For example, maybe every incoming email should be assigned to a particular agent, or perhaps tickets arriving in certain mailbox should always be marked with a "high" priority. Here's how to do just that.

Run a Workflow on Every Email

Use a unique phrase and the "Is not equal to" operator to always create a match.

  1. Create and name a new workflow

  2. On Step 2, create a condition that will always be true by using the "Is not equal to" operator. For example, the condition "Email address is not equal to abc123xyz" will always be true, as it is not a valid email address.

  3. Create your action as you normally would.