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Mailboxes

✋ You've somehow found our old help site! Head on over to our new and improved Help Center (🔗), as this information may be a bit out of date.

A Keeping Mailbox is linked directly to the Gmail account you use to currently support your customers. Sometimes it starts with support@ or help@, and you will have one Keeping Mailbox for every Gmail account you want to share with your team.

  • Adding a Mailbox
  • Removing a Mailbox
  • Setting Up Gmail Forwarding
  • Changing the Email Address for a Mailbox
  • Mailbox Permissions
  • Filter Keeping Tickets from your Inbox
  • Automatically Closing Tickets
  • Confirmation Receipts

Categories

  • Getting Started
  • Keeping Toolbar
  • Mobile Access
  • Mailboxes
  • Users and Agents
  • Reports
  • Knowledge Base
  • Account and Plans
  • Notifications
  • Workflows
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