Designed for
Customer communication, right inside Gmail.
Give every customer email a clear owner and a timely reply. Keeping helps your team coordinate responses, share context, and track follow-ups from the Gmail accounts they already use.
Rated 4.5 /5 on G2
14 days free. No credit card required.
“I’m just following up on my last email.”
Customers shouldn’t have to remind you they’re waiting.
But when several teammates share responsibility for customer emails, replies can overlap, important context gets buried in forwarded threads, and follow-ups lose their owner. Keeping gives your team a clear way to work together on every conversation.
I already answered that inquiry, please have a look :)
Who is working on this? The customer is waiting on a reply.
Oh sorry, I didn’t see that ticket!
Keep customer conversations moving.
1. Make the next reply someone’s responsibility.
Assign each customer email to a teammate so everyone knows who’s handling it—and the customer knows who they’re hearing from.
2. Share context before you hit send.
Bring teammates into the conversation with internal notes. See when someone else is responding, and give customers an informed reply from your shared address.
3. Keep follow-ups in view.
Mark conversations Open, Pending, or Closed so your team can see what needs a reply, what’s waiting, and what’s resolved.
Better customer communication. The Gmail your team already knows.
Manage emails to support@ or info@ from each teammate’s own Gmail account. Assign conversations, exchange internal notes, and track progress alongside your everyday email.
Customers keep emailing your existing address and receive ordinary email replies.
Help your team respond quickly and consistently.
Consistent answers. Room for a personal touch.
Give your team shared replies for common customer questions. Start with an answer you trust, tailor it to the conversation, and send it from Gmail.
Get customer emails to the right teammate.
Use workflows and AI to assign incoming emails, add tags, set priorities, and update conversation status—so your team spends less time sorting messages and more time helping customers.
See where customers are waiting.
Track first response time, resolution time, and incoming email volume. Spot bottlenecks across teammates and mailboxes so you can see where your team needs support.
“We've been able to cut our customer response time down to mere minutes for the vast majority of requests. Vacation and illness coverage has been nearly completely solved.”
Give customers a clearer, faster response.
Starting at $14 per user/month.
Keep ownership, context, and follow-up together so your team can move each conversation forward—all inside Gmail.
Rated 4.5 /5 on G2
14 days free. No credit card required.
Frequently asked questions
Can we keep our existing shared email address?
Yes. Connect the shared address your team already uses, such as support@ or info@. Customers can keep emailing the same address.
How does Keeping help our team communicate with customers?
Keeping lets your team assign customer emails, share internal notes, see when a teammate is responding, and track conversation status inside Gmail.
Do customers need to use a portal?
No. Customers email your shared address and receive ordinary email replies.
What does Keeping cost after the trial?
Essentials starts at $14 per user per month with annual billing. Month-to-month billing is also available - explore our pricing plans.
“The single best and most impactful purchase I have made for our company, and it didn't break the bank. The ticket management has saved us so much time and money and increased our customer satisfaction score immensely.”
Make the next customer reply a better one.
Give your team the context and ownership to respond with confidence, right inside Gmail.
Rated 4.5 /5 on G2
14 days free. No credit card required.