Designed for
Your customer support tool, right inside Gmail.
Give every customer request a clear owner and keep replies moving. Keeping helps your team assign support emails, collaborate on answers, and track requests through resolution—all from the Gmail accounts they already use.
Rated 4.5 /5 on G2
14 days free. No credit card required.
Customers shouldn’t have to ask twice.
A request gets forwarded between teammates. Two people start answering the same question. A follow-up sits unanswered because everyone thought someone else had it.
Give your team a clear way to see who’s helping each customer and what still needs attention.
I already answered that inquiry, please have a look :)
Who is working on this? The customer is waiting on a reply.
Oh sorry, I didn’t see that ticket!
From customer question to resolved request.
1. Give every request an owner.
Assign incoming support emails to the right teammate so everyone knows who’s responsible for the next reply.
2. Work together on the answer.
Leave internal notes, bring in a teammate, and see when someone else is responding—all beside the customer’s email.
3. Track it through resolution.
Mark requests Open, Pending, or Closed so your team can see what needs a reply, what’s waiting, and what’s resolved.
“We've been able to cut our customer response time down to mere minutes for the vast majority of requests. Vacation and illness coverage has been nearly completely solved.”
Help your team get back to customers faster.
Starting at $14 per user/month.
Give your team the ownership, context, and visibility to keep customer requests moving—all inside Gmail.
Rated 4.5 /5 on G2
14 days free. No credit card required.
A new way to manage support. A familiar place to work.
Manage messages sent to support@ from each teammate’s own Gmail account. Assign requests, share internal notes, and update their status alongside your everyday email.
Customers keep emailing your existing support address and receive ordinary email replies.
Keep customer support moving as requests grow.
Answer common questions faster.
Save answers your team can reuse for common customer questions. Insert a shared template, personalize it, and reply from Gmail.
Spend less time sorting support emails.
Automatically assign requests, add tags, and set priorities with workflows. Give your team more time to help customers by reducing the routine work of sorting incoming support emails.
See where customers are waiting.
Track first response time, resolution time, and request volume. Spot bottlenecks and see where your team needs help keeping up with customer requests.
Frequently asked questions
How does Keeping turn Gmail into a customer support tool?
Keeping adds assignment, internal notes, conversation status, shared reply templates, and reporting to Gmail. Your team can manage incoming support emails and track requests through resolution from the Gmail accounts they already use.
Can we keep our existing support email address?
Yes. Connect the support address your team already uses. Customers can keep emailing the same address, and your team can reply from it inside Gmail.
Can teammates collaborate without customers seeing their internal notes?
Yes. Internal notes are visible to your team, not your customers. Use them to share context or ask a teammate for help alongside the customer’s email.
Can we track response and resolution times?
Yes. Keeping’s reporting tracks first response time, resolution time, and incoming request volume, so you can see where customers are waiting and where your team needs support.
What does Keeping cost after the trial?
Essentials starts at $14 per user per month with annual billing. Month-to-month billing is also available - explore our pricing plans.
“The single best and most impactful purchase I have made for our company, and it didn't break the bank. The ticket management has saved us so much time and money and increased our customer satisfaction score immensely.”
Give your team a clearer way to help every customer.
Assign support requests, work together on replies, and track what still needs attention—right inside Gmail.
Rated 4.5 /5 on G2
14 days free. No credit card required.