Designed for Gmail
Team email collaboration tool, inside Gmail.
Work together on incoming emails without endless forwards and CCs. Share internal notes, assign conversations, and see when a teammate is replying—all from the Gmail accounts your team already uses.
- Assign every email to one owner, inside Gmail
- Nothing new to learn: one browser extension, no new inbox
- Set up in two minutes with Google sign-in
Rated 4.5 /5 on G2
14 days free. No credit card required. Works with the Gmail you already use.
2,000+ companies run their shared inbox in Gmail with Keeping
“We've been able to cut our customer response time down to mere minutes for the vast majority of requests. Vacation and illness coverage has been nearly completely solved.”
One customer email. Too much back-and-forth.
You forward an email to ask for help. A teammate answers in a separate thread. Someone else replies to the customer before seeing the update.
When the discussion happens away from the email, your team has to piece everything together before moving forward.
I already answered that inquiry, please have a look :)
Who is working on this? The customer is waiting on a reply.
Oh sorry, I didn’t see that ticket!
Discuss it. Assign it. Keep it moving.
1. Get input beside the email.
Leave internal notes for teammates right on the conversation. Keep questions and context together, separate from the customer-facing reply.
2. Make the next step clear.
Assign the conversation to a teammate so everyone knows who’s responsible for the response.
3. Stay in sync through the reply.
See when a teammate is responding, then use Open, Pending, and Closed statuses to show where things stand.
Work together on email. Keep working in Gmail.
Keeping brings your shared email into each teammate’s own Gmail account. Discuss incoming requests, hand conversations to the right person, and reply from your team’s shared address—all alongside your everyday email.
Customers receive ordinary email replies. Your team keeps the internal conversation behind the scenes.
More ways to work better together.
Give your team a shared starting point.
Save helpful answers as shared templates so teammates can reuse them. Give everyone a starting point for common questions, then tailor each reply to the customer.
Get emails to the right teammate.
Use workflows and AI to assign incoming emails, add tags, and set priorities. Help your team spend less time sorting requests and more time answering them.
See where teammates need a hand.
Track email volume, first response time, and resolution time across teammates and mailboxes. Spot bottlenecks and see where your team needs help sharing the workload.
Watch how Keeping works
“Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Bring your team together around every email.
$14 per user per month.
Comparable plans elsewhere run $24 to $55 per user. Nothing to migrate: your email is already in Gmail.
Share context, hand off conversations, and keep replies moving when a teammate is away—all inside Gmail.
Rated 4.5 /5 on G2
14 days free. No credit card required. Works with the Gmail you already use.
Frequently asked questions
How does email collaboration work inside Gmail?
Connect your shared email address to Keeping. Your team can then work on incoming conversations from their own Gmail accounts, with internal notes, assignment, and status tracking alongside each email.
Can we discuss an email without the customer seeing our notes?
Yes. Internal notes let teammates share context and ask for help on a conversation. Those notes are visible to your team and are not included in the email reply to the customer.
How do we avoid replying to the same email twice?
Assign each conversation to a teammate so everyone knows who owns the response. Keeping also shows when a teammate is responding, helping your team avoid duplicate replies.
Can we keep our existing team email address?
Yes. Connect the shared address your team already uses, such as support@ or info@. Customers can keep emailing the same address, and your team can reply from it inside Gmail.
What does Keeping cost after the trial?
Essentials starts at $14 per user per month with annual billing. Month-to-month billing is also available - explore our pricing plans.
“The single best and most impactful purchase I have made for our company, and it didn't break the bank. The ticket management has saved us so much time and money and increased our customer satisfaction score immensely.”
Less forwarding. Clearer handoffs. Better teamwork.
Bring your team’s email conversations together, right inside Gmail.
Rated 4.5 /5 on G2
14 days free. No credit card required. Works with the Gmail you already use.