Designed for
A simpler helpdesk alternative, right inside Gmail.
Assign customer emails, collaborate with teammates, and track every request from the Gmail accounts your team already uses. Keeping brings structure to email support without a separate helpdesk workspace.
Rated 4.5 /5 on G2
14 days free. No credit card required.
Your support tools should make the work easier.
When customer support runs on email, a separate helpdesk can mean another workspace to check, another interface to learn, and more settings to manage.
Keeping puts assignment, internal notes, and conversation status alongside your customer emails in Gmail, so your team can stay focused on answering them.
I already answered that inquiry, please have a look :)
Who is working on this? The customer is waiting on a reply.
Oh sorry, I didn’t see that ticket!
Keep every request owned, answered, and tracked.
1. Give every request a clear owner.
Assign each incoming customer email to a teammate. Everyone can see who’s responsible and where to turn when a request needs a hand.
2. Work together on the answer.
Leave internal notes beside the conversation, see when a teammate is responding, and reply from your shared support address.
3. See what still needs attention.
Mark conversations Open, Pending, or Closed. Your team can see which requests need a reply, which are waiting, and which are handled.
A familiar workspace for your team. Ordinary email for your customers.
Handle support@ conversations from each teammate’s own Gmail account, with shared ownership and internal discussion close at hand.
Customers receive email replies from your shared address. They can ask a question or follow up by email, without signing into a support portal.
The tools to run email support with confidence.
See where your team needs support.
Track incoming email volume, first response time, and resolution time. See how performance changes across teammates, tags, and mailboxes so you can spot bottlenecks and share the workload.
Let rules handle the routine work.
Use workflows to assign incoming emails, add tags, set priorities, or change a conversation’s status. Give your team a consistent way to route requests and keep the queue organized.
Save your best answers. Use them again.
Give your team a shared set of replies for the questions you answer most. Insert a template, tailor it to the customer, and send it from Gmail.
“We've been able to cut our customer response time down to mere minutes for the vast majority of requests. Vacation and illness coverage has been nearly completely solved.”
Bring your email support into Gmail.
Starting at $14 per user/month, billed annually.
Give your team the tools to assign, discuss, and resolve customer requests in a workspace they already know.
Rated 4.5 /5 on G2
14 days free. No credit card required.
Frequently asked questions
Can Keeping replace our helpdesk for email support?
Keeping is a fit for teams that handle customer requests by email and want to work in Gmail. It brings assignment, internal notes, conversation status, shared templates, automation, and reporting into that workflow. If you also rely on phone support, live chat, or a customer portal, check those requirements separately before replacing your current system.
Does our team need Gmail to use this workflow?
Yes. The workflow shown here runs inside each teammate’s Gmail account. Keeping brings shared support conversations into that familiar workspace, with assignment, internal notes, and status tracking alongside the email.
Can we keep our existing support email address?
Yes. Connect the shared address your team already uses, such as support@ or info@. Customers can keep emailing the same address and receive ordinary email replies from your team.
Can we track response times and team performance?
Yes. Keeping reports show incoming email volume, first response time, and resolution time. Reporting options vary by plan, so compare our pricing plans for the level of detail your team needs.
How do we get started if we already use a helpdesk?
Start a trial, connect a shared email address, and invite your teammates. Try assigning requests, leaving notes, and tracking status in Gmail before changing your existing support workflow. If you need historical tickets or other helpdesk data moved, contact us to discuss your requirements before switching.
What does Keeping cost after the trial?
Essentials starts at $14 per user per month with annual billing. Month-to-month billing is also available. Explore our pricing plans to compare features and billing options.
“The single best and most impactful purchase I have made for our company, and it didn't break the bank. The ticket management has saved us so much time and money and increased our customer satisfaction score immensely.”
Give your team a simpler way to handle support.
Bring assignment, collaboration, and request tracking into the Gmail workspace your team already knows.
Rated 4.5 /5 on G2
14 days free. No credit card required.