10 Customer Service Mistakes
It’s far too easy to make these customer service mistakes when doing customer support. Overpromising, forgetting to apologize, and using the wrong tools are just some of the pitfalls any company can fall into.
Month: November 2021
Team Inbox in Gmail – Our Best Practices
When your company gets to the size where you need to get your whole team involved in customer support, you should consider setting up a team inbox in Gmail. Use response templates, integrations, and tools to give everyone access to your customer support workflow.
We’ve Joined the TinySeed Accelerator
We’re excited to announce that we’ve joined the Fall 2021 batch of TinySeed! TinySeed is the premier accelerator for bootstrapped software companies like Keeping. TinySeed’s values align with Keeping’s commitment to customer-focused growth. Read on to find out more why we joined and about what this means for the future of Keeping.
How To Provide E-Commerce Customer Service
Customer service in e-commerce is special. Customers usually have very specific needs – your reps should be accurate, available, and fast.