Simple & Streamlined
Support when you need it (now)
Our instant setup and Gmail integration are designed for the busiest teams. Keeping is a simple help desk without complex software to configure. You’re up and running and supporting customers in minutes.
No Credit Card Required
2000+ Companies Trust Keeping to Power Their Shared Inbox
Get started in minutes
Get going in less than 10 minutes - create a Keeping Mailbox, connect it to Keeping with one click, and invite your team. Or just add Keeping to your existing Google Group to supercharge it.
One home for multiple mailboxes
- Multiple shared inboxes? No problem! Add as many shared inboxes as you like - see them all in your personal inbox without managing multiple logins. And Keeping's role-based access lets you decide who has access to each mailbox.
Stay in sync with private notes
- Say goodbye to endless email chains. Keep your team in sync with shared notes. Need a team member's help? Get their attention with an @mention. No more forwarding emails or messy BCC's.
Increase loyalty with confirmation receipts
- Let your customers know you're listening with an automatic reply. Increase customer satisfaction and loyalty by making them feel like their business is important to you. Confirmation receipts are customizable by mailbox.
Save time with shared templates
- Stop wasting time answering the same questions. Easily save and share common questions and responses across your team with Keeping. Insert them into your responses with one click in Gmail. Use variables to automatically insert your customer's name, email, or ticket number.
What Makes Us Different
Keeping is designed for teams that do more than just customer support.
Invisible to customers
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is easier to use
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
No lock-in
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.
Join the thousands of users that are sharing inboxes with Keeping!
Every day, 2,000+ customers trust Keeping to sync and share their mailboxes. Setup takes minutes, and there's no credit card to get started.
All the essentials that you and your team needs
Made for busy teams
Collaborate with team members in real-time — no more forwarding emails and confusion around who is doing what.
Try us for free
There's no credit card required to get started. Get set up and connected in less than 10 minutes.
Secure and safe
Keeping is SOC 2 Type II certified. Security and safety are at the core of everything we do. We publish our security policies and procedures so that you can see how we protect your data.
Essentials
$14
per user per month
billed annually
Transform your Gmail into a powerful help desk at a price that scales with you.
See What's IncludedOur customers love us for a reason
Don’t just take our word for it, see what our customers are saying about us.
Rated 4.5 /5 on G2
“Our HR department uses Keeping, and it works amazingly well for us to keep organized. It's a simple but robust ticketing system.”
Lisa P. - HR Manager “I like that we can use it right inside our Gmail. I also like that we can assign and prioritize incoming requests.”
Jennifer B. - Human Resource Director “Keeping makes it simple to stay on top of our work orders, and I love that it is integrated with Gmail.”
Lee D. - Technology Coordinator "Tried them all - Keeping is perfect for our startup. Exactly the features we needed, like Gmail integration and collision detection."
Fred D. - COO “Keeping helps our customer service team stay on top of inquiries & recognize when an issue has been handled.”
Jordan P. - Marketing Director “It's a great tool for tracking and sharing support emails with colleagues. I love how Keeping email has its own inbox inside Gmail.”
Natasha H. - Director, IT “Keeping seamlessly integrates with Gmail, so we don't have to work with another tool. It allows everyone to see responses from the team.”
Ravi R. - Chief Product Officer “Seeing our shared mailbox right in GSuite, the automatic setup, and the ability to keep track of issues are my favorite features.”
Matthew D. - IT Manager “At our university, Keeping gives us control over the responses of all our agents, as well as ensuring that all emails are being responded to.”
Marcelo G. - Director, University