Shared Inbox

Take control of your shared inbox

Keeping is shared inbox software that allows you to manage shared inboxes like support@ and info@ from inside your Gmail or Google Workspace account.

Start a 14-day Free Trial

No Credit Card Required

2000+ Companies Trust Keeping to Power Their Shared Inbox

Keep your shared inboxes organized and productive

Create ownership for every email right inside Gmail. Keeping makes collaborating in your shared inbox easy without extra apps or software.

Collaborate faster with shared notes

Keeping makes it easy to collaborate on emails with your team members. Easily share notes, comments, and @mentions with your whole team to communicate what needs to be done or how to follow up.

A private note and an @mention on a shared support email in Gmail

Build loyalty with confirmation receipts

Let your customers know you received their message with an automatic reply - customizable for each mailbox. Increase customer satisfaction and loyalty by making them feel like their business is important to you.

An automatic confirmation receipt being configured for a mailbox

Save time with shared templates

Getting the same questions over and over again? Easily save and share common questions and responses across your entire team. Insert them into your responses with one click in Gmail.

A shared reply template being inserted into a Gmail response

What Makes Us Different

Keeping is designed for teams that do more than just customer support.

Start Free in Gmail

Invisible to customers
When you reply to a customer in Keeping, they don't see any help desk jargon, such as case IDs or "reply above this line." The customer simply sees a friendly email from a real person who is happy to help.
Keeping is easier to use
Keeping is the easiest help desk tool to use because it’s built into Gmail. Teams love Keeping because there's no complicated tool to learn. If you know how to use Gmail, you already know how to use Keeping.
No lock-in
Since Keeping is built on top of Gmail, there's no lock-in, and all of your emails will always remain in your email accounts even if you decide to stop using Keeping. We never "hold you hostage" by not letting you have access to past conversations.